Crowne Plaza Amsterdam City Centre Four stars hotel

Reviews

The following independent reviews were entered by guests after their stay at the hotel.

Anonymous Good quality hotel in prime location - WiFi should be free

30 August 2011

8.8

+ Staff - all excellent. Both efficient and friendly. We stayed in room 124, lack of view was of no importance to us given the short stay. Rooms spacious and clean, housekeeping good . Bathroom a tad small but sufficient for purpose.

- Only one and this has been mentioned by numerous visitors - free Wi-Fi should be available. Even the most humble of establishments in Amsterdam City have free Wi-Fi available to customers.

Anonymous Not less of what I expected. A good experience.

27 June 2011

9.4

+ I wanted to change the room on the second night as I didn't want a matrimonial bed and they changed it without any problem. The staff is very professional.

Hussain AlMuftah Evaluation of Crowne Plaza Amsterdam

29 May 2011

7.0

+ Location is good

- Rooms are small

Brendan O'Neill Very expensive for a non-4 star service

26 April 2011

5.2

+ The hotel is very central

- The windows can not be opened

Andrew Graham Location, staff and rooms great. Pls improve on breakfast

31 August 2010

7.8

+ Staff

- Breakfast

Charles Sciba Excellent place to stay with the best location

15 September 2009

9.0

+ The location is superb and the staff was very helpful, friendly, and helpful of our needs. The concierge is a great person who helped with train tickets and places to eat.

- The bar closed to early. The cost of the drinks was a little above average.

Julie Draper Hotel Refurbishment - Horendous

18 June 2009

9.4

+ This is about the 4th we have stayed at the hotel and every visit has been delightful... except this last one.

- As we have a loyalty card we asked if we could keep the room untill approximately 14h00, and of course this was not a problem... The hotel was under refurbishment at this time and we was not informed of this at the time of booking... It started about 08h00 annoying little banging noises which throughout the morning got louder and louder AND LOUDER... by lunch time me and my partner had to shout to have a conversation it was horendous... if we had known about the refurbishment we would not have chosen to stay there on this visit... Surely a hotel of that size could put guests on one side of the hotel and work on the other side and vis versa... but no work was being carried out rite over the top of our heads and was such a terrible experience... This was mentioned at reception when checking out ( earlier than we would have liked, we both had splitting head ache), we mentioned some kind of compensation or even waive the £40 bar bill, but we were declined... absolutely nothing was offered, not even a snak or a free drink in the bar... in the past we rated the hotel 110% in everything... but this time minus 110%... a £100 a nite hotel with drilling, banging, sawing and goodness knows what other tools were being used, going on rite above us... NO THANK YOU...

Palsdottir Katrín

4 May 2008

9.2

+ We liked a lot that everyone was very helpful and kind. We will be back again kind regards Katrín

Nikolai Bianchi

1 April 2008

4.4

+ Good location

- Price / quality, we paid a special offer and we expected a better quality hotel. The rooms do not have a hair dryer, the covers were with cigarretts spots, poor quality rooms comparing to price. We had to wait until 15.00 to get in the room as upon arrival was not cleaned yet

OH

14 January 2008

8.2

+ Close to central railstation. Excellent restaurants close to hotel.

- No Icemaschine on every floor

Anonymous

16 December 2007

7.6

+ Great Location.Clean Hotel,very attentive staff.

- Rooms were a little small But this is Amsterdam and you dont come here to spend all day in your room!Heating was still set to summertime they only turn it up if you ask.

Robert Foster

21 October 2007

6.2

+ Good location, friendly staff, efficient service

- Tired decor, bad lighting. Hotel is in bad need of a makeover

John FLeming

14 October 2007

10

+ Excellent service with first class helpful staff. The sixth floor lounge with all it's facillities was a real plus.

paul smith

30 September 2007

7.0

+ Very convenient for the centre

- Very Very noisy, the whole hotel smelt of cigarette smoke which permeated the non smoking room we had

Ci in Dublin

26 September 2007

9.0

+ friendly staff, very quiet for city centre location, triple glazed possibly? room was stylish & spacious, tv had bbc!! comfy bed. and fabulous power shower! good security, free safe.

- none

Paul

17 September 2007

8.4

+ Early booking gets great prices.

Sam

16 September 2007

8.0

+ Staff friendly and as it was our honoymoon we also received a gift and complimentry drinks.The room we were allocated was clean and well maintained

- For the price I thought breakfast should have been included.

stuart keegan

2 September 2007

3.2

+ handy location close to dam square and central station

- very over priced for what is a 2/3 star hotel at best i was givin a handycapped bedroom which was not what i was expecting was looking for the queen size bed that was suggested in the hotel reveiw will never stay here again

Anonymous

27 August 2007

7.8

+ Very clean everywhere and very friendly staff

- Breakfast was not included and was expensive @ 22 euros per head

Arjo Vanderjagt

19 August 2007

9.2

+ Everything is very good. VERY efficient reception. Comfortable and spacious room. Good beds.

- Internet should be free of charge as it is in many other hotels.

MICHAEL GREENHALGH

19 August 2007

4.6

+ The hotel is in a very good location,all usual tourist attractions are in walking distance,very close to the station,good food and drink places all on the doorstep,and sits in a very central,yet,very peaceful side of town.Pool and leisure facilities are good and the hotel bar has a great view over the main shopping street,great for people watching.

- We chose the Crowne Plaza on reputation but the stay was dissapointing due to 3 terrible rooms, got dumped on the 1st floor,all 3 rooms were below standard for what I considered to be a quality marqe,all 3 rooms needed a little t.l.c. All 6 guests agree that the rooms left a bad taste on the stay.

Mr. Nielsen

13 August 2007

8.4

+ We had a lovely stay in the heart of Amsterdam. We had a very pleasant service from the hotel staff. The breakfast buffet was lovely, sending thoughts to our frequent travels to the US. When we return to Amsterdam, Crowne Plaza will be our choise of Hotel.

- There was often the smell of pot being smoked in the hotel rooms on the floor we visited. This is not ok, when travelling with a child. Even though I am a smoker myself, I restricted my smoking to the smoking areas in the lobby.

Phillip Woollard

29 July 2007

8.6

+ Proximity to shopping streets,stores and central station.Comfortable bed and decent hair dryer. Option for garage space if travelling by car. friendly staff.

- Room type/size. Room occupation was geared up as single/double, but size was quite small for double. Minor details like one cup and one bathrobe.

john mcdowall

27 July 2007

8.2

+ frendly staff! good location

kim phan

8 July 2007

6.2

+ tidy, friendly staff, clean rooms

- my credit card was reserved for the accomodation, when I checked out and paid the reserved fee had not been cancelled so this caused complications with my credit card provider when I arrived home

the 40th birthday crew

24 June 2007

10

+ the location is fantastic, the service was second to none. I feel I want to mention the staff in the restaraunt for breakfast on a morning, 1st class. Would definitely recomend the hotel. We also requested 4 rooms together and this happened, never happened before.

Jimmy

28 May 2007

8.2

+ All was very god, and with a fine service. Thanks from, Denmark.

- Non.

Ken A

23 May 2007

10

+ I travel to Amsterdam frequently for work and have stayed in various hotels. The Crown Plaza was in a great location, easy to get to everywhere. The service was wonderful and the room was very comfortable. The wireless internet connection was expensive, but since I was working it was nice to have.

Arindam Mukherjee

30 April 2007

9.2

+ The club rooms are a bargain -- the price may be higher but it nevertheless is a good bargain. Try it.

- A 3 PM check in is very harsh for International Travellers as many flights do land at Schipol in the mornings. People also tend to check out early and therefore a standard non check in should be possible.

Martin

15 April 2007

5.0

+ Great location

- Smelly room and expensive internet.

Brian Williamson

13 April 2007

10

+ Polite staff and relaxed atmosphere

- Staff would not let us wear complimentary dressing gown and slippers out of the hotel premesis.

Anonymous

18 March 2007

9.0

+ location location location, cant be beat really and ice machines

- my particular room looked onto a brick wall but this is to be expected in some city hotels also windows did not open had to use AC all the time

Brian

4 March 2007

8.4

+ location and comfortable bed

- No free wireless internet service

Mrs Susan M Smith (Professor Susan M. Higham)

26 February 2007

8.2

+ The staff were excellent, the best we have encountered, all most helpful and pleasant.

- The bathroom was in need of updating. The toilet was badly stained. The room was comfortable but not of the same excellent standard of other club rooms we have stayed in other Crowne Plaza hotels eg. Glasgow. We were awoken by the telphone at 1.00am to be asked if we had ordered food. The food had been ordered and delivered and eaten several hours previously !

Anonymous

5 February 2007

5.6

+ Club Lounge was well furnished and comfortable. Good selection at breakfast, but limited snacks during day.

- Would not consider it to be 5* as advertised. Bathroom condition poor. Upgraded to club room but had to ask for mini-bar to be replenished. Lack of toiletries - one of everything but two people staying in room!

cfm

8 January 2007

8.4

+ We were a group of 12 people - the hotel and all staff were very accommmadating, helpful and efficient. Would definitely re-visit.

Radford

2 January 2007

9.0

+ Excellent location and very friendly helpful staff.

andrew rouse

16 October 2006

9.6

+ loved the hotel. We had to a bit more than we wanted too but well worth it

William

13 September 2006

4.2

+ Good free bugget breakfast and free minibar for beer and soft drinks

- NOT a four star, we had a club room supposed to be higher quality but the room has peeling wall paper, black mould in the bathroom and wass generally tatty. when we compained to the manager we were told that its becuase they are upgrading the hotel in 2007.... no offer to compensate and we paid FULL price of 279 euros a night (same price as the NH Grand Kraspinolsky which is 5*)

Jim Waugh

20 August 2006

10

+ The executive lounge was excellent.

Mr Paul Coomber

18 August 2006

9.2

+ The staff were always understanding and helpful

- None

Mr Paul Coomber

18 August 2006

9.2

+ The Staff

- None

sandra lee

16 August 2006

6.2

+ the service was good. management was accomodating when we were unsatisfied with the condition of the first room. the second room was much larger but it was a smoking room. the complimentary mini bar and the lounge with drinks and continental breakfast was excellent.

- the room quality was poor. the first room was tiny so the managment offered to move us to a different room. still, all the furnishings looked dated, worn and shabby. the website indicated it was a 4 star hotel. we were sorely disappointed. we got a smoking room.

Herbert T. Clark, III

15 August 2006

10

+ Check-in staff was extremely accomodating to us-- one room wasn't ready but they let us in to the other. Also let us use the club room on the top floor which made a huge difference to weary travelers!

Mrs J Fleming

9 August 2006

9.6

+ Very clean, excellent location.

- For a Club Room, we thought the room was small - the same size as any other standard room. But perhaps not for Amsterdam.

Ruth Tattersall

9 August 2006

7.8

+ The staff are very friendly and helpful and made our stay a pleasant one. Room service was excellent. Staff bent over backwards to accomadate our needs when we asked. My partner asked for all alchohol to be removed from the mini bar which the staff did without question.

- The room was a little shabby and not as large as we had hoped for considering the price. The bathromm was not as nice as we had expected either. We had to request for the mini bar to be re-stocked with snacks.

Almos Kepes

7 August 2006

10

+ I was satisfied. I plan to stay in your hotel again while that's not true for all hotels I visited before.

Andy Stewart

7 August 2006

7.0

+ location excellent - very central. Bar staff/shop/concierge all very friendly and helpfull. The Swimming pool was the main reason I first stayed at the Crowne.

- perhaps the bedroom hallways might have been better lit/decorated.

Benny Keith Adkins

7 August 2006

6.8

+ The location is perfect for all the night life in Amsterdam. The gym and suana is a great plus for the hotel and I really enjoyed the available access.

- Overall the room and service was satisfactory, however there were a couple of occansions while I was there that I had to remind the staff to refill the mini-bar and clean my room. Presonally for the price the service should be excellant and a coustmer should not have to follow up on requests to the front desk.

Bart Schoorl

6 August 2006

8.8

+ Very nice employees and nice rooms

- When you stay in a club room you get breakfast at a special lounge, which is very limited compared to breakfast restaurant.