Swissôtel Amsterdam

Four stars hotel 100%of guests recommend Swissôtel Amsterdam

Damrak 96, Amsterdam Map 0.1 km (City centre, next to Dam square)

Score of 259 reviews: 8.7

Reviews

8.7
Score: 8.7 / 10 Score of 259 reviews

All reviews are completed by our guests after their stay at the hotel Swissôtel Amsterdam.

9.8
  • (Young couples)
  • + Location
7.0
  • (Young couples)
Tranquille meme au centre ville
  • + Accès et l emplacement de l hôtel
  • La reception semble un peu debordé
8.8
  • (Other)
The service is extraordinary
  • + The service is the best, they make the ir best to do your stay confortable,
  • Nothing
8.8
  • (Older couples)
Summer weekly vacations in Amsterdam
  • + Big plus is the hotel location. Smashing I would say. Excellent kitchen and very good service. We were notified even for the next weather change in writing the previous afternoon.
  • None
  • * my tip They could be some more organized by having ready information of the surrounding tourists interest issues, like details of car rental office.
10.0
  • (Young couples)
excellent hotel
  • + Everything was great Not a singel negative thing
  • Nothing
  • * my tip The hotel s location is really good,so you can enjoy good resturants and bars around.
6.8
  • (Older couples)
This is a good central location to stay, with friendly helpful service
  • + Service especially the front desk was consistently friendly and helpful, which really made for a good visit. The location on Dam square was ideal.
  • Minus points were minor - the room (305) was very small, the safe did not work and there was very little storage space. It looked out on an alley, which made it a bit dark and grim. Next time we'll try for a room at the front.
  • * my tip We really enjoyed the museum of Our Lord in the Attic
8.0
  • (Older couples)
High quality and reasonable cost with great service
  • + This was a very enjoyable stay and the service was first rate. The staff were very helpful and personable and the food was excellent. We have stayed at this hotel before and I can state that the standards have not slipped at all from our previous stay.
  • * my tip Try the breakfasts they are well worth the extra cost and the service is first class
8.2
  • (Older couples)
wonderful facility and people, key amenities missing
  • + Your staff people were excellent! Courteous, helpful, kind, thoughtful, knowledgeable, The room was lovely, clean, well appointed and very comfortable...loved the bed, and linens...thank you
  • disappointed that at the price point, no complimentary coffee or tea in the morning, no breakfast included, and you charge for wifi, 3 euro for 30 min? crazy! It's not only the price but also inconvenient to have to go thru all the logon process. We picked you for ,your reputation...you shou;ld be a cut above in this area
  • * my tip Yes, negotiate for breakfast and wifi
8.6
  • (Travelling alone)
Value for money
  • * my tip Nice Clean Efficent Hotel
7.8
  • (Travelling alone)
Stylish, modern hotel in the heart of Amsterdam
  • + Stylish, modern hotel in the heart of Amsterdam that is reasonably priced and offers really good value for money. Rooms well maintained and super clean; staff attentive and efficient.
  • I think I had the worst room in the hotel, with a view of a blank wall, which was starnge considering I arrived around 2.00 pm, when plenty of other rooms should have been available. The receptionist was very polite and offered a better room next day, but who wants to move once you have unpacked? Also the safe and the coffee machine were not working properly.
  • * my tip Reduced price breakfast makes it attractive to eat in the cafe there now. Location is super convenient for tram travel.
9.8
  • (Travelling alone)
An excellent, friendly and relaxed hotel in the heart of Amsterdam.
9.2
  • (Other)
Great location.
9.0
  • (Young couples)
Great location with great service
  • + Great location right on Dam Square. Room design was spacious and very appealing.
  • No spa facilities. Soundproofing in rooms (to outside noise) is inadequate - due to location there is constant street noise.
8.4
  • (Families with young children)
  • Very very noisy
10.0
  • (Travelling alone)
Excellent hotel within easy reach of station.
9.0
  • (Young couples)
Conveinent Hotel to see everything in Amsterdam!
8.6
  • (Young couples)
Superb quality, tourist part of town
8.4
  • (Young couples)
Excellent hotel but all rooms are no smoking!
  • + Very central, very clean and friendly staff
  • We were disappointed to find that all rooms are no smoking, contrary to what was said on the website
5.2
  • (Travelling alone)
short travell
  • + It is nera to the centre and the train station too.
  • The bussines centre there was only 3 computers but only one was available to use.
10.0
  • (Travelling alone)
Business trip
  • + Excellent room, far better than rooms I have had in similar grade hotels in which I have stayed in Amsterdam. Would certainly stay again.
7.4
  • (Families with older children)
Central in Amsterdam
  • + Location. Large bed.
  • Breakfast. Not enough quality for the high price. Bad coffee.
10.0
  • (Other)
perfect !
  • + Everything was perfect, I will definitively stay there next time I go to Amsterdam and I will recommend this hotel.
  • none
8.2
  • (Travelling alone)
  • + location is excellent and room is comfortable
  • price is little bit expensive, if possible 20% cheaper would have many chinese friends to stay there.
7.2
  • (Older couples)
  • + Excellent location in the center of Amsterdam
  • Small bathroom; very noisy during the night, no chance to open the window
8.0
  • (Older couples)
nice location but they didn't go the extra mile
  • asked for a double bed and quiet room but they ignored our requests
9.2
  • (Young couples)
Outstanding Hotel - Location is in Dam Square!
  • + The location was perfect!!! Close to the train station and staying in close proximity to Dam Square was fabulous! The front desk provided train tickets to purchase, which made it easier when checking out, we had a flight to Denmark and didn't have to worry about transportation.
  • I was hoping for the rate to be lower, but once arriving and receiving the excellent service, it was well worth it!
6.4
  • (Travelling alone)
Next time I will search for a better hotel
  • + Breakfast is fine. Internet access is available in business center. Location of hotel is satisfied.
  • Room is too small, just like a cage. When you open the window, you can even reach the balcony of neighbour apartment by hand, which made me very depressive. No king-size bed is available, just patchwork of two single bed. No enough information are provided in reception.
8.8
  • (Travelling alone)
  • + Breakfast was very good quality and quantity. Employee's very helpful, pleasant and courteous
  • The shower head was broken and fell into the tub. The tub stopper system did not work. I appreciate that rooms are a bit smaller than at home but I felt that the room size and location was a bit pricy.
9.6
  • (Friends)
  • + The biggest asset for this hotel is its staff. From reception to room service/housekeeping, They ALL represented 'Hospitality personified'
7.6
  • (Travelling alone)
  • + location to areas for sightseeing was very convenient. also proximity to a tram stop was very nice - couldn't be closer as it was just outside the hotel door! On arrival, consierge offered information on sights and other visitor information. Very helpful. Would consider staying here again.
  • requested a smoking room and confirmed via phone but when i arrived they did not have me in a smoking room. they did move me the following day but at an additional cost - required a room upgrade. the upgraded room though was nicer than my original "classic" room. cost for weekend night was significantly higher than week rate.
9.0
  • (Families with older children)
  • + Staff at the front desk was exceptional. Welcoming from the moment we arrived. Very clean, excellent location. Food very pleasing.
5.8
  • (Families with older children)
  • + the location of the hotel is very good,it is fairly clean,the bathroom was smelling slightly damp
  • the room is smaler than the one on the internet ,it is expensive for the month of may that is well before the summer season,we have 3 star hotels of the same standard in uk
8.4
  • (Other)
  • + Excellent exercise facility Excellent internet service Very accommodating friendly staff Had all features a traveler would want Great Haring Handel in the alley next door Great access to transportation Bike rental across the street
  • If you hate crowds may be too close to Dam Square and Central Station for you.
8.8
  • (Young couples)
  • + Great location, right in the heart of everything
  • Very expensive.
10.0
  • (Other)
  • + very very good location, good service, friendly staff, highly recommended
  • a bit noisy from the street
9.2
  • (Travelling alone)
  • + I enjoyed every minute of my staying your hotel.
  • I think you heve to find a way of checking the consumption for the mini bar, its difficult to remember it by my self. specially in cases of early morning checkouts
10.0
  • (Friends)
  • + I recommend the Hotel, very well located close of everything, front desk staff are very polited, patient etc... also with fluent portughese spoken available. Amsterdam itself is a place to GO !!!
  • They could not keep their late check out promisse. Please don't go to their restaurant, the meal is poor and very expensive.
8.8
  • (Travelling alone)
  • + Very central - good value for money - friendly efficient staff
7.4
  • (Young couples)
  • + location is great.junior suites are better option for space etc
  • there is always something wrong with room ie air con or tv etc ,have stayed here 4 times and each time there is something,they usually knock a discount off bill but its wearing thin now.
8.0
  • (Families with older children)
  • + Excellent location and staff. I am sure without building work it would have been an excellent experience. However...
  • Extensive building work was being carried out to the restaurant. This meant excessive noise - Pneumatic drill noise from 9.00 a.m. to 6.00 p.m. for our 2 day stay. This was not indicated on the web site and not told to us on check in - we were given a sealed envelope detailing this at desk. Therefore no facilities. All complaining. Very poor.
8.2
  • (Young couples)
  • + The Hotel id central in Dam square and close to all services. The deluxe room is spacious ,clean and well equippped and i would recommend it to anyone looking for a quality hotel stay in the centre.all in all a lovely plac eto spend your vacation
  • the room we had was on the alley to macdonalds where people congregate at all times of the night which causes some unwanted noise.
9.2
  • (Young couples)
  • + The location is perfect! The service and the interior of the room is great too, I felt like I'm at my own flat, not in the hotel. Chocolate surprises every evening is a cery pleasant. Plus is also 24h gym! Nespresso in the room it's just fantastic!!!
  • I don't really feel comfortable with the glass wall to the bathroom and toilet. The restaurant menu is a very short and quite poor, especially for night service, if it was reacher I think that I had eaten at the Hotel more often. And mini-bar could have more range of choises. And housekeepers could clean the rooms better, 'cause they don't even sweep the floor and dust!
9.8
  • (Older couples)
  • + Very warm reception by the staff of the hotel. Great help in trace a lost bag with the Airline until recover and deliver it to our room in less than 8 hours... Very commendable attitude of service... Very good food at their Restaurant... Hotek Locatied in the hart of the best of Amsterdam !!!
9.6
  • (Families with young children)
  • + staff are the friendliest and most helpful i have met. really great location, can't be beat.
  • internet prices are exorbitant. Should be included in the price of the room. i felt a little raped having to pay so much for internet access.
9.8
  • (Families with older children)
  • + Our stay was perfect. Hotel quality, comfort and service were superb, and you could not ask for a better, more easy-to-find location for novice travelers. This was our second visit and we will be back again. The easy computer/email access through the business center and a fitness center on the premises (always well-stocked with fresh green apples) were added pluses. I would highly recommend this hotel!
  • Absolutely none.
8.2
  • (Travelling alone)
  • + very very good location
  • the rooms are a bit too small
8.8
  • (Travelling alone)
  • + Great personal level of service
8.4
  • (Travelling alone)
  • + I have stayed in few hotels in Amsterdamm and by far Swissotel is my favorite. The people are great very helpfull and extreamly friendly. I highly recomend this hotel. Lots of english tv shows CNN BBC 1 nad 2 Dicovery National geographics to name a few.
  • With the dollar in the pits the cost was pretty high,
10.0
  • (Young couples)
  • + We had a problem with a shower whch overflowed and flooded the bathroom we were instantly transferred and were helped with move. The room was an upgrade which we thoroughly enjoyed at no extra cost.
  • No minus points, this is my third visit the Hotel is great.
6.6
  • (Young couples)
  • + small rooms and expansive. service is very lousy
6.6
  • (Young couples)
  • + The position of the hotel.
  • For the second time we had the problems with the room. We got the worst room in the hotel. We had to be very strick too get the better room. We want a smoking room and got non-smoking. To complain every time on holiday is very unpleasant. we had the feeling that we are not the same guests as others and this is really very stupid, because the price is the same for all.
9.6
  • (Young couples)
  • + Brilliant spacous rooms, very nice staff who exceed great customer service all the time. Plus we asked for a view of Dam square and we got the view which was out standing!
  • instuctions on how to use the coffee machine, and more coffee supplies.
9.2
  • (Young couples)
  • + Very quiet, altough it is in the centre. Short distance to walk to almost anywhere.. :)
9.2
  • (Families with older children)
  • + Staff were very courteous. Fitness and Business Centres were great!
  • Unfortunately the concierges were unfamiliar with local resturants.
9.4
  • (Travelling alone)
  • + Excellent Quality, Friendly (important when away from home!), good food, good service, central location to everything
  • A little expensive if staying for more than 4 or 5 days.
9.0
  • (Families with older children)
  • + I have stayed at Swissotel Amsterdam several times and have always been happy with my experience. The staff is extremely friendly and helpful. The location couldn't be better and the rooms are well designed, clean and spacious. I have stayed with both family and friends and have always enjoyed the experience.
  • Breakfast and wi-fi are not included in room rate. Pillows could be more comfortable.
9.2
  • (Families with young children)
  • + Staff was very helpful, always smiling and very pleasent. The location is excellent.
  • Wireless is a bit expensive - better to login using the mcdonalds network (search for it ...).
7.0
  • (Older couples)
  • very noisy
6.6
  • (Other)
  • + Location,Cleanliness,Attentive staff,
  • We asked to be moved because our superior room had a view of two brick walls and was very dark,ended up in a normal room which still did not have a very good view.Most rooms in this hotel will not offer good views. Way over priced if a view is required
9.6
  • (Friends)
  • + Best location!!! internet services, very nice stuff
  • a window with no view (another building's wall), would be nice if breakfast was included in the price
9.6
  • (Friends)
  • + Great rooms. Room prices. Fitness room. Stayed three nights. Went to Brussels (stayed at a 5 star hotel for twice the price, Swissotel was much better in all areas) and came back to this hotel for one night. I will be returning to this hotel.
  • Expensive wireless internett. But it is not the worst. Free internett at the business center (=three pc and a printer).
8.2
  • (Young couples)
  • + Very pleasant hotel , great
  • It is a pity that the " Couèttes " " dekbedden" are made of some kind of artificial substance, they are very warm you swet in your bed at night in the summer.
8.4
  • (Young couples)
  • + it's a very nice hotel. the room was a bit small.
8.2
  • (Other)
  • + Superb Position, excellent overall level of service
  • Service at Breakfast could be improved - a little chaotic at times
9.8
  • (Older couples)
  • + Te hotel is located perfectly. Most points of interest are in a walking distance. Very kindly and attendtively staff, nice room. In all it was a very pleasant stay. We come again.
  • None
10.0
  • (Groups)
  • + Great location and friendly staff!
  • The handicapped room was not suited for a person in a wheelchair.
9.2
  • (Young couples)
  • + The hotel staff was wonderful and the hotel location was excellent. The room was very comfortable and clean.
  • The bathroom was quite stuffy without ventilation.
7.2
  • (Friends)
  • + Excellent location and facilities,friendly staff,comfortable bed. Great view of Dam Square. Very clean throughout and room cleaned daily. Would stay again and recommend to others.
  • Breakfast was poor and too highly priced for what was on offer. Room too small for 2 people - clothing storage was minimal. Room rate a little high.
9.4
  • (Older couples)
  • + get a suite for extra comfort
8.2
  • (Other)
  • + Excellent service Excellent breakfast - a bit expensive, but really set you up for the day Although the room was small, it was well appointed Don't get me wrong - the minus points are in the context of what could be improved rather than direct criticisms or complaints - this is an excellent hotel and I wouldn't hesitate to stay there again!
  • Wireless was expensive - up to 22 Euros per day! TV couldn't be put on 'sleep' No radio (either independent or through TV)
8.2
  • (Young couples)
  • + Availability of non-smoking rooms is a major plus point. The bed was sooo large you could get lost and possibly the most comfortable bed ever.
  • Good location, but unfortunately didn't get a view of Dam Square.
8.8
  • (Other)
  • Everything worked fine with my reservation. Thanks for your assistance.
8.4
  • (Travelling alone)
  • + Very nice and large room, Very professional staff,very good service. The Nespresso Coffee machine in the room, a PLUS...
  • The only thing is the room (1st floor) was a little bit noisy (noise from the litttle street at the back of the hotel). Perfect for the rest.
4.8
  • (Travelling alone)
  • + Staff in the hotel was smiling face and very friendly
  • Price of the hotel was very high but location and holiday was fantastic.
9.4
  • (Older couples)
  • + Staff are very attentive. When we queried something or need information the response was very swift. Thank you.
  • There are no minus points. Our three night stay was excellent thankyou.
9.0
  • (Young couples)
  • + Very clean and frindly service. Good location.
  • Bad air conditionning.
8.2
  • (Older couples)
  • + Very good location (on Dam Square) and on major tram routes.
  • Room on 1st floor had noisy air-conditioning plnat on the flat roof directly outside. Cafe next to hotel, recommended for breakfasts, was very expensive compared to others locally.
8.8
  • (Families with older children)
  • + great location ,friendly staff, very clean avery good place to stay when in Amsterdam
  • We would liked to had a brighter room possibly to the front as room 241 was quite a distance from the lifts etc---not a complaint just our suggestion
10.0
  • (Older couples)
  • + we really enjoyed our stay with your hotel. we had no complaints at all the location of the hotel is fantastic with it being very central for everything. we had one problem with our safe, which you rectified within 5 minutes, great service. we will reccomend you to our friends.
8.8
  • (Young couples)
  • + Location is really the best. Room was "spacy" and quiet.
  • Expensive breakfast. Preferred to be included in the room price.
9.2
  • (Young couples)
  • + Almost everything. the Hygiene, the comfort the location... this hotel is great! if you can affort it - don't think twice!
  • a bit noisy due to the location, but still not something to worry about. Breakfast is expensive and people are smoking in the lobby.
9.6
  • (Young couples)
  • + great staff.
8.8
  • (Young couples)
  • + Well located on the Dam place, this hotel is very clean and worth the price you pay. Superior rooms are very comfortable with lot of seats, bath tube, nespresso machine, wide tv.... Free internet access through three pc's free to use also.
  • Rooms on the side of the hotel are 2 meters away from an other building making them blind and very dark. In the other hand, it makes the rooms very calm for an efficient rest.
7.6
  • (Families with young children)
  • + The service and staff were excellent, location was worth it.
  • Very very small room, low ceilings and pokey bathroom and cupboards.the room was tiny.
9.0
  • (Families with older children)
  • + Very clean, great service, super location.
  • Breakfast a bit expensive, but plenty of reasonable options within a 100 metres of hotel
10.0
  • (Young couples)
  • + the hotel and staff were excellent. Cannot find a fault in their service
7.4
  • (Friends)
  • + Very smart and clean cut. Staff very friendly and helpful
  • Synthetic pillows-never very comfortable. Air conditioning could not be switched off . a little noisy
9.6
  • (Friends)
  • + Thought this hotel was great. From the pre-arrival email to the reception staff all very courteous. One of the most friendly chain hotels I have stayed in. No noise from corridors. Location wonderful. Have already recommended to friends and colleagues. Will return.
  • A cheaper breakfast option would be nice and I guess more English speaking TV channels. 2 bathrobes instead of 1 (but now I am being picky)
8.2
  • (Young couples)
  • + Excellent location. The room and bathroom were both a good size and the coffee machine was great!
  • Noise from the street however we did expect this
10.0
  • (Young couples)
  • + great location, business rooms are well worthy the money! Very helpful staff! Very clean. Thanks very much
8.4
  • (Older couples)
  • + 1. The reception staff were very helpful and pleasant - please thank them. 2. The complimentary dressing gown was a useful. 3. Very clean - especially the bathroom. 4. The bed was very, very comfy (and large) 5. The entrance to the hotel very smart 6. Liked the holding area for suitcases - felt very safe to leave them when checking in/out.
  • 1. Our window was right next to the air conditioning units which kept us awake. 2. A very minor point - didnt like the cream powder - would have prefered liquid! 3. Pillows a little bulky - needed a giraffe neck to fit it.
9.8
  • (Young couples)
  • + Excellent location, walking distance from the train stations and a stone's throw from the Royal Palace, shopping, restaurants. 5-star service and amenities.
  • The room was not big but what it is in Amsterdam.
10.0
  • (Families with older children)
  • + The staff were extremely friendly, they would do anything for you, and had a good sense of humour as well! The hotel is beautiful, reasonably priced and we will definately be staying there the next time we visit Amsterdam! It is perfectly located and we couldn't have asked for anything better for our stay! Thank you for a great stay, Swissotel!
7.2
  • (Young couples)
  • + very lovely staff will help with anything
8.4
  • (Older couples)
  • + Front desk service was excellent
9.0
  • (Young couples)
  • + the location is fantastic, very comfy bed, nice bathroom, modern hotel.
  • when we first arrived the room we were given did not have a double bed as requested but was two single beds pushed together. when we asked to have another room we were told none were available but when i asked laer in the night when the night staff were on we were moved to another room.
9.4
  • (Friends)
  • + Very Clean,Bran new rooms,friendly staff and excellend location.
9.6
  • (Families with older children)
  • + The hotel was able to secure us a Taxi to take us to the airport and pick us up at the front door. The restaurants suggested were very much to our liking. Rooms were big, clean and unique. Location was perfect.
  • The taxi that dropped us off had to let us out before Dam Square and we had to walk through a crowded square. There was some noise from the square at night, but not enough to keep me from returning.
9.6
  • (Older couples)
  • + good choice at breakfast although a little high priced
  • room at rear of hotel very noisy early in the morning from approx 5am due to delivery and trash lorries ,should be double glazed,a bit uncomfortable,opt for different room location next time.
8.0
  • (Travelling alone)
  • + It's clean, spacious, good bad with powerful tub and yes, a good bed / matras
  • Bed on wheels slide. Room was far away and looked at blind wall...
10.0
  • (Young couples)
  • + the suite was excellent
7.6
  • (Travelling alone)
  • + I thought that the room was very well maintained, and the cleaning personnel were extremely friendly and welcoming. The free internet room was nice. The front desk was responsive. Great DAM location, although the Sante Class festival in the square can get rather noisy and obnoxious.
  • I found it hypocritical that you would allow tobacco smoking any-and-everywhere on your premises, imcluding, unbelievably at the dinner table when others were trying to eat.. Also, it is a bit of a stretch to refer to this room as a "suite"....as a suite suggests an additional room seperate from the bedroom.
9.0
  • (Young couples)
  • + Location, hospitality, friendliness, facilities provided in the room e.g. direct telephone number, internet service, Nespresso Machine, Swiss Office room, EXCELLENT STAFF
  • No sauna & steam rooms. It would be great in a cold city like Amsterdam.
10.0
  • (Travelling alone)
  • + Located near Dam Square, central location plus there was a balcony attached to the room.
9.2
  • (Friends)
  • + beutiful location, nice room, exleant service from mrs. Silvia and another lady who worked in the reception and recomended us where to go and where can we find nice shopes.
  • The room was very chocked with cigarettes smell, the room was not enought aired.
8.2
  • (Older couples)
  • + Nice sized rooms, very clean
  • You need to do something about the showers in the bathroom, the sides of the tub are so high it is really uncomfortable getting in and out of it. Restaurant staff could have been a little more accomodating, perhaps it was just a bad 4 days for them though? Please more coffee and creamer etc for the rooms.
6.0
  • (Families with older children)
  • + Service and support from reception personnel was very good
  • As a non smoker the smell of smoking through the ventilation system was disappointing, no genuine non smoking rooms.
8.0
  • (Young couples)
  • + very good hotel
  • A view from the room would have been better.
10.0
  • (Families with older children)
  • + The Front Desk staff during our visit were absolutely wonderful. The room decor' was beautiful. My daughter & I really enjoyed our suite, it was fabulous. Next time we are in town, we will stay with you again.
9.6
  • (Friends)
  • + Staff were all very pleasant and helpful.
9.4
  • (Friends)
  • + The front desk service was exceptionally friendly and helpful. They responded to all of our small room service requests very quickly and also arranged for our transportation to the cruise terminal (John was the person who help arrange the transportation). The free internet service allowed my wife to communicate with our friends and family easily and conveniently. The location of the hotel cannot be any better. We were able to walk to many sights and public transportation was just outside the hotel.
9.2
  • (Families with older children)
  • + Thoroughly enjoyed our short stay; the next time we visit Amsterdam we will likely return for another stay at your hotel.
9.8
  • (Young couples)
  • + Excellent location!! Comfy bed!!!
10.0
  • (Friends)
  • + I have stayed in numerous hotels worldwide but the breakfasts in this hotel were by far the best I have ever experienced ! The staff could not have been more pleasant or helpful I would definitely stay in this hotel again and would recommend it to my friends
  • I do not have any minus points regarding this hotel
8.0
  • (Older couples)
  • + Management more than made up for a very unpleasant beginning to our stay.
9.2
  • (Families with older children)
  • + Newly decorated room, with air conditioning a must in the hot summer weather !
  • Probably the location, it was very central but would have preferred a hotel on the canals.
9.6
  • (Young couples)
  • + too many to mention. absolutely fantastic room, balcony and view.
  • receptionist forgot to book our taxi to the airport at the requested time and we nearly missed our plane home!! this meant our journey to the airport was at 100mph and we were obviously rushing 100mph thru the airport to caych our plane. fortunately we just got it. this was the only dampner on an otherwise fantastic stay at the hotel.
9.0
  • (Older couples)
  • Breakfast was quite heavy for Scandinavian taste; we'll prefere more vegetables.
8.8
  • (Young couples)
  • + Otherwise the hotel was excellent. Service was very goor, a very helpful and friendly man inparticular on reception, also all reception staff very frieldly and helpful. Location excellent
  • Was very dissapointed with the small size of the room considering the price, and that the view from the window overlooked another hotel room. This is why I have only given a 7 rating to price and comfort above.
7.2
  • (Older couples)
  • + Very friendly and helpful staff.
  • Not enough coffee in the room with the coffee maker. The free newspaper is to a limited range of guests, i looked at it once then not again.
9.2
  • (Older couples)
  • + my second stay i find your staff on reception of the highest quality
  • none
9.6
  • (Young couples)
  • + The service in general was top quailty and i would consider it to be one of the best hotels i have stayed in and have said so to many people
  • I did not get the room i had pre booked so i had to take a different room which i felt quite let down by, and the person at check in did not seem to care which was very disapointing
5.2
  • (Other)
  • + Location.
  • The room was advertised as 'soundproofed'. This was not the case. Very noisy side-street below. Expensive for what was offered - bathroom was nice but bedroom needed redecoration.
9.6
  • (Older couples)
  • + Service was SUPERB, staff genuinely attentive and VERY helpful, beyond expectations.
  • Restaurant. I understand that it is also a 'walk-in' cafe but it appeared to me that it was neither restaurant OR cafe
9.2
  • (Travelling alone)
  • + Very good service, good value, very clean and a superb location.
  • New no smoking policy is a definate deal killer. Won't stay there again for this reason. I have stayed there are more than 5 occassions in the past 2 years.
8.2
  • (Young couples)
  • + The hotel has a fantastic location, and is clean and modern.
  • The restaurant below the hotel is not of the quality I would expect for such a pricy room.
9.6
  • (Young couples)
  • + extremely good location right in the center and within walking distance from the train station.
  • no minus points really, if i was very picky i would say the hall is small.
8.2
  • (Young couples)
  • + Friendly staff, great location, super room (suite)
  • Restaurant is rather disappointing compared to the rest of the hotel standards.
8.2
  • (Young couples)
  • + Room was superb, room service was lovely, location is ideal and the staff very friendly and professional. Would go back again.
  • Breakfast not included
9.2
  • (Young couples)
  • + -Location -Coffemachine -Friendly staff
  • -No carpark
10.0
  • (Older couples)
  • + everything was perfect from staff to location hygiene is a priority and this hotel was second to none what more can i say
  • none
9.8
  • (Friends)
  • We never got the coffee pods renewed
8.2
  • (Older couples)
  • + good location,close to main train station. easy walking distance to main attractions and shops
  • a little noisy at the back of the hotel would benifit from better double glazing
9.6
  • (Young couples)
  • + like the large bed
8.8
  • (Other)
  • + Location
  • Would suggest to privatize the bathroom area in the junior suites a bit more (optional open/close)
6.2
  • (Young couples)
  • + Clean, warm and in a great location
  • A bit dated in the decor, could do with a referb to counter the dated 60's look.
8.6
  • (Young couples)
Sehr gute Wahl
  • + Sehr sauber und netter Service, schönes Ambiente. Die Lage ist perfekt, direkt am Damplatz und nur wenige Gehminuten von Restaurants, Bars und Geschäften entfernt. Zum Bahnhof sind es ca. 10 Minuten.
  • Leider wurden die Zimmer erst gegen 16 Uhr gemacht, deshalb konnten wir diesen Service nicht nutzen, da wir zu der Zeit noch ein wenig entspannen wollten, bevor wir abends um 18 Uhr wieder zum Essen rausgehen. Sehr schade Also kein gemachtes Bett für uns.
9.0
  • (Older couples)
Uitstekend
  • + Worden op onze wenken bediend.
7.6
  • (Families with older children)
Goed hotel
  • + Fijn hotel, goede service, prima kamer en een super locatie.
8.8
  • (Travelling alone)
Goed hotel en de ligging is perfect, vriendelijk personeel
  • + Rustige kamers,geen last van geluid van buiten,geen stof te bekennen, prima service
  • Niks
  • * my tip Alles is geweldig in Amsterdam,er is zoveel te beleven dat je minstens een week in Amsterdam kunt verblijven
7.8
  • (Travelling alone)
goed
  • + Dat er eerst met Nederlands wordt gesproken ipv engels
  • Nee
9.0
  • (Older couples)
Super
  • + Alles
  • Niets
9.0
  • (Travelling alone)
Prima hotel in hartje Amsterdam en een acceptabele prijs.
  • + Rustige kamer op 6e verdieping. Kingsize bed met uitstekend matras en dekbed.
  • Kracht waterstraal uit douche kop is voor verbetering vatbaar.
9.0
  • (Older couples)
Goed hotel, zeer centraal, vriendelijke, behulpzame medewerkers
  • + Zeer behulpzame medewerkers Prettige kamer.
  • Druppelende douche. Adverteren met 109 erro per kamer en de volgende dag 139 betalen
  • * my tip Restaurant de rode Leeuw.
10.0
  • (Young couples)
Fantastische ervaring,alles was top!!
  • + Ontzettend aardig personeel!!! Correct en beleefd en zeer vriendelijk!!
  • Geen!
9.4
  • (Families with older children)
Zeer goed hotel op een zeer goede locatie
9.2
  • (Other)
Bewertung
  • + super central, sehr freundlich, super frühstücksbuffet
9.2
  • (Older couples)
Tolles Hotel
8.6
  • (Young couples)
Perfecte plaats voor een weekendje Amsterdam
  • + Goede locatie Perfecte service
  • Geluid van de straat
4.8
  • (Older couples)
Zimmer zu klein und bedrückend
  • + Lage Zentral und sauber
  • Zimmer 529 sehr klein und kein rechtes Fenster (sehr bedrückend, )dieses Zimmer kann ich niemandem empfehlen. Laut, Fenster defekt,nur etwas Tageslicht,Badezimmer viel zu klein.( mann sieht nicht, was für ein Wetter draussen ist.
8.4
  • (Travelling alone)
  • + ligging
  • duur
7.6
  • (Young couples)
  • + Sehr freundlicher Service, Parkmöglichkeiten durch Externen Anbieter sehr preiswert (50 Euro für 3 Tage) Bad und Zimmer sehr sauber
  • sehr kleines Zimmer
7.8
  • (Travelling alone)
probleem met iDEAL betaling goed opgelost
  • + er waren wat problemen omdat ik niet met creditcard maar via Hotels.nl met iDEAL betaald had. Dit is goed opgelost.
8.0
  • (Young couples)
Een ideaal hotel voor een romantisch uitstapje naar Amsterdam
  • + De ligging in het centrum, slechts 5 minuten vanaf Amsterdam Centraal is perfect
8.6
  • (Travelling alone)
Heerlijk verblijf
  • + Professionele, vriendelijke ontvangst.
9.6
  • (Young couples)
Prima hotel
8.2
  • (Young couples)
Gewoon goed!
  • + super lokatie, mooie kamers. Vriendelijk personeel. Goed ontbijt.
  • geen geluidisolerend glas zoals op de website staat vermeld
9.0
  • (Young couples)
Super voor een romantische stedentrip!
  • + De medewerkers zijn zeer klantvriendelijk. Niet stijfjes maar gewoon... Locatie is echt perfect. Je zet een voet buiten de hoteldeuren en je staat midden op de Dam van Amsterdam.
9.4
  • (Young couples)
We hebben het echt super gehad,...en het hotel is echt super schoon!
  • + Het bed was super groot was heerlijk!! De suite was echt brandschoon! En een super ligging in het centrum
  • Dat de films zo duur waren 12,50 per film!
8.2
  • (Young couples)
Geweldig genoten
  • + De ligging, de mooie kamer
  • Jammer dat het ontbijt niet inbegrepen was.
8.0
  • (Older couples)
uitstekend voor deze prijs
8.2
  • (Young couples)
  • + aardig personeel, schone en complete kamer, geweldige ligging in hartje centrum
  • geen Nederlands sprekend personeel, pinapparaat kon niet worden gebruikt waardoor alleen met creditcard betaald kon worden en ontbijt erg duur voor wat je ervoor terugkrijgt
8.8
  • (Travelling alone)
  • + veel comfort!goede service
  • Staat op de site dat er geluidwerende ramen in zouden zitten..had er trouwens nog nooit van gehoord..maar er is toch redelijk veel lawaai
8.2
  • (Families with young children)
een paar fijne dagen weg
  • + - werd op ons verzoek zonder problemen een babybed bijgezet terwijl wij geboekt en aangegeven hadden met 2 volwassenen te komen. - Verder hebben we een fijn verblijf gehad
  • Helaas werd er in diverse talen tegen ons gesproken behalve Nederlands....en dat in Nederland...Jammer
8.6
  • (Older couples)
Plezierig hotel met uitstekende service en ligging.
  • + Ideale ligging in het centrum. Zeer vriendelijke en snelle service bij de receptie.
9.2
  • (Older couples)
  • + Sehr günstige Lage, mitten in der Stadt und trotzdem sehr ruhig. Sehr freundliches Personal.
7.2
  • (Older couples)
  • + Die Auskunft- und persönliche Beratungskompetens an der Rezeption war sehr gut ! Gute Empfehlungen für Restaurants und auch Alternativbuchung vorgenommen, wo Restaurant ausgebucht war - prima Service. Nespresse-Maschine im Zimmer und entsprechendes Angebot an Kaffeesorten for free ! wirklich guter Service.
  • Der im vorraus schriftlich angebotene P-Service wurde vor Ort nicht mehr als Bestandteils des Portfolio angeboten ;-( In der Juniorsuite war die Dusche nicht separat trotz Programm und Buchung ! Lattenrost sehr sehr staubig !
9.6
  • (Travelling alone)
  • + Middag bijboeken voor E50,00, tot 18.00 uur.
8.0
  • (Young couples)
  • + absolut zentral gelegen, wichtigsten Sehenswürdigkeiten bequem zu Fuß erreichbar, Frühstück absolut top (im Vergleich zu gleichwertigen Hotels in Paris, Barcelona und Rom), Service freundlich und zuvorkomnmend
  • in puncto Sauberkeit könnte sich das Hotel noch verbessern
6.6
  • (Young couples)
  • + De ligging is ideaal.
  • Het ontbijt was niet niet goed genoeg.Er ontbrak kaas en choco. Het brood en de croisants waren niet lekker. Voor 20 euro per persoon verlang ik dat het ontbijt in orde is. De rookdetector van de kamer was overspannen met servetten en de deur van de badkamer was beschadigd. De kamer had duidelijk nood aan een opfrisbeurt.
9.0
  • (Friends)
  • + midden in de stad en toch rustig ruime, frisse kamer vriendelijke mensen
  • minimale verlichting, zeker bij het bureau douche in het bad
8.4
  • (Young couples)
  • + De bedden lagen heerlijk! Omdat er een korting opzat redelijk betaalbaar
6.8
  • (Young couples)
  • + Perfecte ligging midden in de stad
  • Prijs is veel te hoog voor een kleine kamer met uitzicht op een donker steegje. Daardoor was het ook in de kamer erg donker, bovendien konden de ramen niet open.
7.4
  • (Other)
  • + Grote bedden, goede locatie. Ramen houden het geluid van buiten goed tegen.
  • Plastic laagje aan de binnenkant van de matrashoes.
9.2
  • (Friends)
  • + Absolut geniale Lage, direkt im Zentrum, und trotzdem sehr ruhige Hotelzimmer.
6.0
  • (Travelling alone)
  • + Fitnessraum mit Geräten war gut
  • Zimmer wear eher sehr klein
8.0
  • (Older couples)
  • + GEWELDIGE SERVICE VAN HET RECEPTIEPERSONEEL
  • RESTAURANT VOOR HET AVONDETEN KAN BETER
9.6
  • (Friends)
  • + vriendelijk en gedienstig receptiepersoneel prachtig ontbijtbuffet
  • geen
8.0
  • (Young couples)
  • + Perfecte lokatie aan de dam, vriendelijke service en goed bed.

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15 years, the number 1 for Hotels

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