Book by telephone? Call us on 0800-849 6372(toll-free (UK only))
Book by telephone? Call us on 0800-849 6372(toll-free (UK only))
You can reach our reservations department by phone at the following numbers:
From the UK: 0800-8496372 (toll free)
From all other countries : +31(0)50-317 55 10
Opening times:
Monday to Friday from 09:00 to 22:00 h.
Saturday from 10:00 to 16:00 h.
Sunday from 12:00 to 16:00 h. (CET)
The reservations department is closed on New Year's Day, December 25 and 26, Easter Sunday and Whit Sunday. The reservations department closes at 16:00 h. on April 30 (the Queen's Birthday) and on December 24 and 31.
General:
For general enquiries and/or information you can contact: info@hotels.nl
Bookings:
If you have queries about your booking(s), please contact info@hotels.nl (don't forget to state your booking number).
Cancellation:
To cancel a booking, you can log in to My Booking with your booking number and PIN code. You can find the login and booking details in the confirmation e-mail of your booking.
Suggestions/complaints:
If you have suggestions to improve our service or should you have a complaint about a hotel, please send an e-mail to gastenservice@hotels.nl
Opening hours:
You can contact us Monday to Friday between 09:00 and 17:00 h. (CET) by calling our general phone number +31(0)50-317 55 10.
Apply for registration of your hotel:
Are you the owner or manager of a hotel and do you want to apply for registration at Hotels.nl? You can register online via the following URL: http://www.hotels.nl/aanmelden/. If you have any questions or if you want more information, you can also send an e-mail to service@hotels.nl or contact us by phone on: +31(0)50-360 35 20
Online hotels:
If your hotel is already online and you have some general enquiries or you want to receive more information, you can reach us by calling +31(0)50-360 35 20 or via email on service@hotels.nl
Marketing & Sales:
Information and/or questions about marketing & sales matters, such as advertising, how to become an affiliate etc, can be sent by e-mail to marketing@hotels.nl.
Technical matters:
Technical questions, information and suggestions with regard to our website can be sent by e-mail to webmaster@hotels.nl.
Hotels.nl BV
Hoge der A 12
9712 AC Groningen
Phone number: +31(0)50-360 35 20
Fax number: +31(0)50-360 35 19
Bank account number: 1622.82.117 in the name of Hotels.nl B.V.
Swift code: RABONL2U
VAT number: 8113.44.691.B01
Chamber of Commerce number: 02078962
