Frequently Asked Questions

Guidelines for Reviews

What are the guidelines for placing a review?

Hotel + Spa

What are the opening times of the spa?
How does it work?
When are Swimwear and Ladies Days?
What should I do if I get an error code while I'm redeeming my spa voucher?
What should I do if my desired date is not available?
What should I do if I've already redeemed my voucher codes and I want to change my spa day?
What are the terms and conditions of the Hotel + Spa package?
Is your question not listed?


How can I contact you via WhatsApp?
How can I get hotel deals via WhatsApp?
How can I unsubscribe to hotel deals via WhatsApp?
What do we do with your data?
What is WhatsApp's Privacy Policy?

Questions about

Does store 'cookies' on my computer?
How can I make a suggestion and/or remark about your website?
What does do to ensure safety and privacy?

Questions about the hotel

Are the rates on your website per person or per room?
Is breakfast included in the price?
When can I check-in and check-out?
We're travelling with children. Can extra beds be placed in the room?
What's the difference between a double room and a twin room?
Can I bring my pet?
How do I find out if a hotel has a particular facility?
What do I do if I have a question about the room or hotel?
Where do I find the hotel's contact details?

Guarantee your booking with a credit card

Will charge my credit card when I make a booking or after I have booked?
Is it safe to fill in my credit card number?
Is there another way to pay for the hotel room(s)?
Can I book a room if I do not have a credit card?
Why does it say my credit card is not valid?
Will the hotel perform an authorization check on my credit card?

Change your booking

How can I change my booking?

Cancel your booking

How do I cancel my booking?
How do I know that my booking has been cancelled?
What is the hotel's cancellation policy?

Confirmation of your booking

How will I know if my booking has been confirmed?
How long does it take before my booking is confirmed?
I've booked a hotel but haven't received a confirmation by email. What should I do?

Book a hotel

How do I book a room?
Can I make one booking for several room types?
How much is city tax?
Do all prices include VAT?
Can I pay for my booking using iDEAL?
Why do service charges apply for certain deals?
How can I pay the service charge?

Find a hotel

How can I find a hotel that has rooms for guests with a disability?
How can I find out where a hotel is located?
Can I also make bookings for larger groups?
How can I find out if a hotel has any rooms available?
How do I find a hotel?

15 years, the number 1 for Hotels