Best Western City Hotel Leiden

Three stars hotel

Lange Mare 43, Leiden Map 0.1 km (In the centre of Leiden)

Score of 5 reviews: 7.3

Best Western City Hotel Leiden provides a lovely stay thanks to its authentic and contemporary influences. Leiden has a rich history and is renowned for its beautiful canals, listed buildings and its rich supply of science and culture. This city is known as the birthplace of Rembrandt and also where he studied the art of painting. Furthermore, the first Dutch tulips were cultivated in Leiden 400 years ago, providing the city with its alias 'City of Discovery'.

The hotel is established within three listed buildings that have been fully renovated. The hotel rooms are spread across four floors. Leiden is a splendid city to explore as a tourist, but business guests are of course also very welcome. The hotel accordingly offers suitable conference facilities.

The hotel has Comfort and Superior Rooms. All rooms are comfortable and modernly furnished with a double bed, a safe, a telephone, a television and a radio. Each room also comes with a shower and a toilet. The Superior Rooms are spacious and feature a sitting area.

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Room type/Offer

Comfort Room

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Superior Room

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Further guest reviews will be added shortly.


Best Western City Hotel Leiden is located in the heart of Leiden. You'll find many museums within walking distance including the Museum de Lakenhal housing artworks by Rembrandt and Jan Steen, among others. At Naturalis you can admire thousands of plants, minerals, fossils and rocks. The Royal Museum of Antiquity offers archeological treasures from the near East, classical antiquity, Egypt and the early Netherlands. The Academic Historical Museum is situated in the oldest part of the University of Leiden. You'll also find shops, restaurants and cafes within a stone's throw of the hotel.

Food & Drink

Breakfast is served on weekdays from 07:00 until 10:00, and at weekends from 08:00 until 11:00. Breakfast is served at the restaurant. Dinner is also available on request.


from 15:00 - until 23:00
from 07:00 - until 11:00
Number of rooms
FREE! Guests can make free use of wireless internet at the hotel.
Bike rental
On request
Children/extra beds
A cot for childeren up to 2 years old can be placed in the room; on request and free of charge. It is not possible to place an extra bed in the room.
On request
Public car park
A day ticket for public parking costs €12.80, or €2,60 per hour. (prices are subject to condition).
Car park
The hotel does not have a private car park.
Smoking policy
The entire hotel is non-smoking.
Not allowed.
24-hour reception, Air conditioning, Bar, Breakfast, Computer (public), Drinks Vending Machine/Items can be purchased at Reception, Family Rooms, Fax/Copy machine, Function room, Honeymoon Suite, Jacuzzi, Lift, Lounge, Luggage storage, Outdoor Terrace, Packed Lunch, Snacks Vending Machine/Items can be purchased at Reception, Whirlpool, Free WiFi. On request: Airport shuttle service, Bubble Bath, Dry Cleaners, Groups, Hair and Beauty Salon, Ironing service, Laundry, Meeting/Function Room, Microwave.

Important information

  • The hotel does not have a 24-hour reception. Guests can check in until 23:00.

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All reviews are completed by our guests after their stay at the hotel Best Western City Hotel Leiden.

  • (Older couples)
Location, price
  • + Nice room and convenient location. Good person at reception, friendly and welcoming.
  • I think the price was a bit high. The clock outside chimed every hour and half hour making it difficult to sleep
  • (Young couples)
  • + Location was great. Not far to walk everywhete.
  • A bit pricey
  • * my tip Great attractions in the area.
  • (Friends)
  • + we got an other room because our room had noise in the bathroom wich we couldnt turn off Nice aerea, nice view out of the room!
  • the nosie in the first room!
  • (Travelling alone)
  • + I like the kettle and coffee/tea bag in the room.
  • The breakfast is just so-so.
  • * my tip I like the kettle and coffee/tea bag in the room.
  • (Families with young children)
Will not stay here again.
  • + Well situated in Leiden with easy walking access to the city.
  • No free parking nearby and very few paid spots. Hotel does not feel like part of a major chain. The room we had was cramped because the two beds were 6 inches from the wall where there was a beam keeping them from being pushed back further. All plugs were out when we got into the room and the heat had not been turned on. The window overlooked a small enclosed balcony that was ugly and blocked any view of the outside street. The shower head was so high on the wall that I could not adjust it.
  • * my tip Don't come with a car.
  • (Travelling alone)
Good, fairly priced hotel in Leiden city center.
  • + Good location; convenient access to the city center and the university, as well as restaurants.
  • Club on ground floor on the weekend was unappreiated; too noisy to be in a hotel.
  • (Families with young children)
Reasonable room with space for kids
  • + The family room was great for us, since it had two bedrooms. We have three small kids, so two shared the king-sized bed, and one slept in a travel bed that we brought. The location is perfect -- walking distance to the train station and downtown Leiden.
  • On-street parking only, which is 12 Euro/day and sometimes tricky to find. The hotel is pretty bare-bones, with a fairly depressing lobby, if you want to call it that, and breakfast room. It is perfect if you don't need all the bells and whistles, just a clean, safe place to stay.
  • (Families with young children)
good clean little hotel
  • + Small friendly family atmosphere
  • (Groups)
Great hotel
  • + Good location, cool building, nice room, great breakfast, amazing bath.
  • (Friends)
Good base to explore Leiden
  • + The Hotel is very well situated for exploring Leiden.The manager Edmund Beljars and his staff were extremely helpful and friendly.Good selection available at breakfast. Clean and hygenic accommodation. Will recommend to others.
  • Extractor fan not working in bathroom, good shower but floods the floor of bathroon a bit.
  • (Families with young children)
Romantic hotel in the heart of Leiden
  • (Other)
very nice hotel and friendly service
  • + I found the service very friendly and I got very good service when we needed to make changing in our rooms
  • (Young couples)
Very good base for Leiden Centre
  • + Very helpful staff. a nice surprise to find they got a breakfast ready for us early before we departed. nice new room. storage for cycles a big plus
  • shame we could'nt book in till 3.30pm. did not look like a hotel from the outside no sign (hard to find) but sure that will be fixed in time.
  • (Young couples)
Brilliant hotel!
  • (Families with young children)
nice place!
  • (Older couples)
very pleasant stay in a pretty and interesting town
  • + helpful travel assistance before we left England well equipped tea/coffee tray and bathroom essentials
  • early departure caused a bit of a problem shower drained VERY slowly, so bathroom flooded regularly
  • (Older couples)
Good Value/Location in the Town of Leiden
  • + Helpful Staff
  • (Young couples)
Friendly, perfect location
  • (Young couples)
Will be nice when finished
  • + new hotel, good breakfast, helpful reception
  • unifnished hotel, poor drainage in shower, airconditioner leaked water.
  • (Older couples)
Well placed stylish new hotel in old building which could be excellent
  • + Clean modern design
  • Noise from building works. Room furniture poor quality. Fan, not aircon.
  • (Travelling alone)
Convenient location, great pricing, nice hotel
  • (Travelling alone)
A special athmosphere
  • + huge windows, special athmosphere, wooden floors, very friendly staff
  • seemed quite provisional, I guess because opened just recently. For example, wardrobe had doors that were not easy to open (bad quality?). The cooler in the breakfast room was humming to loudly.
  • (Travelling alone)
Hopefully it will be better
  • + Bath wass all right and new. The room was all right. The internet connection was good.
  • I had a room first. Its key never worked. Later they changed the room.
  • (Young couples)
  • + It's relatively affordable price in comparison to other hotels in the city and location.
  • The worst service ever experienced. Not sure, however whether it is the management or the staff to be blamed.
  • (Travelling alone)
Great Choice!
  • + This was a wonderful choice. The rooms are spacious and bright. Everything is newly renovated and tasteful. The staff is excellent. Lieden is a great alternative to Amsterdam. It is so close by train to both Schipol and central Amsterdam but it has the charm of a smaller city.
  • (Families with older children)
unformal pleasant accomodation
  • (Young couples)
  • + AMAZING beds! It's like a cloud! Room pretty cool, great terrace!
  • none!
  • (Young couples)
Clean and comfortable
  • + Good location, clean, comfortable beds, helpful/friendly staff, breakfast inclusive in price
  • Newly opened so not yet completed, no hairdryer in rooms, faulty aircon unit meant we had to move rooms.
  • (Older couples)
Excellent value for money in a great location
  • + Very friendly staff Wonderful location in beautiful city Good breakfast
  • No mirror in bedroom Shaving light poor A/C not very effective
  • (Older couples)
Clean friendly city centre hotel
  • (Travelling alone)
Cheap but very basic. Fine for 1 night as a lone traveller.
  • + Very reasonable price for the location. Helpful and friendly staff. Absolutely fine for one night's accommodation if you are travelling alone.
  • Hotel not yet complete - rooms were very basic. Lighting in the bathroom is awful and the whole floor gets soaked when showering. The layout of the room was very strange - powerpoints nowhere near mirror (the first room I was in did not have a mirror at all, the second had a very thin mirror - not ideal for a woman), the TV was in a very awkward place on the wall which gave me neck ache (in the first room the TV was on the wall above top end of the bed, rather than the foot end - very weird!!).
  • (Friends)
all is good
  • (Older couples)
  • On opening the curtains we looked directly into the scout meeting room... in fact somebody waved to us. This is not acceptable for a superior room. The TV was behind the bed and could not be seen. There were no controls on the radiator and it was too hot. We kept the window open all night, what a waste. The socket for the kettle did not work. We had to stand on the bed holding the kettle up high. After this we found there was no creamer for the tea and coffee. There was no hairdryer. The safe was not attached to anything - it could be picked up and carried away, especially as the door to the street was wide open. Anybody could have come in. The details on quoted a jacuzzi. The shower was nice but there was no jacuzzi. We booked the room for a kingsize bed, but room 205 had a pole in the middle of the beds! In room 203 there was no space to move around the bed. The general standard of workmanship and finishing off were simply not good enough, for example the window latch was loose.
  • (Groups)
Do not stay here as it is not finished and it is above a night club.
  • + The hotel staff NOT the owner, were very helpful and apologetic about all the problems - there were LOTS of problems. The manager in particular was extremely helpful and professional in dealing with the problems.
  • The hotel was not finished but we were told that the owner had insisted on opening it and letting guests stay in a building site. There were wires hanging out of sockets, taped up cables and cracked window panes with their 'new' stickers still on. A fire alarm went off at 12.30am due to people smoking in the club. A nightclub was situated within the hotel under the rooms with thumping bass until 4am which I could even hear through earplugs on the 4th floor and shook the wardrobes and

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