Hotels.nl privacy statement

This privacy statement is part of, and covers the Hotels.nl website. Hotels.nl respects the privacy of all visitors of its website www.hotels.nl and will make sure that all personal data are treated confidentially. If you do not fully agree with this privacy statement, you should not use this website.

The data Hotels.nl processes can be placed into two categories:

1. Personal data which you fill in in the booking form yourself, such as your name, address, telephone number and e-mail address.
2. 'Traffic' data such as for instance your computer's IP address are logged and your surfing (habit) on the Hotels.nl website is monitored.

1. Personal data

If you wish to book a hotel via our website, we will ask you for some data to identify you. We use this information to process and handle your booking and in order to send you the status of your booking via e-mail. We will send you an e-mail in the following cases:

• To confirm your booking / change or cancellation. After you have made a booking, you will receive a confirmation e-mail with all the information about your booking. You will also receive a confirmation e-mail once you've altered or cancelled a booking.
• To request your feedback about the hotel. About a week after your stay in the hotel you will receive an e-mail with the request to evaluate the hotel.
• To inform you about hotel specials if you have registered to receive this e-mail newsletter. However, you can undo your registration at any time, by sending an e-mail to service@hotels.nl or by using the link provided in the newsletter.
• If you have made a double booking, you will automatically receive an e-mail to check if you indeed wanted to make more than one booking.
• A few days before the arrival date we will send you an e-mail to remind you about your booking.
• If you do not take up your reservation without informing us in advance or cancelling your booking, we will send you an e-mail as well (no-show).

The purpose of processing personal data

The purpose of processing personal data is to handle your booking and to improve the user-friendliness of this website. If you book a hotel (stay) through our website, your personal data are only used to handle your booking the best we can and in order for us to get an idea about your wishes with regard to booking a hotel. These data help us to match the wishes of the users of the website. Personal data are only used for the above mentioned purposes.


Safety of your personal data

Your booking will be made via a secure server and we use a safe/secure technology which will encrypt personal and credit card details to do so. This way, your details can not be intercepted or used for any other purpose than your booking.

The secure connection between your browser and our website is verified by VeriSign, a reputable standard in this area. The electronic certificate of VeriSign guarantees that you are indeed in contact with Hotels.nl and not with somebody else. All details which you send will be encrypted for your safety/security by using SSL (Secure Socket Layer) technology. This way, your details cannot be intercepted nor can they be used for other purposes than the transaction you desire. You are able to see whether your browser has established a secure connection because of an icon (usually a closed padlock) at the bottom of your browser screen.

Furthermore the URL in the browser will start with https:// instead of http://.


Protecting your personal data

Hotels.nl takes its responsibility regarding the privacy of your details seriously. Hotels.nl will use the correct technical and organisational measures to protect personal data. Hotels.nl will never pass on your personal data to third parties without your expressed permission, except:

• To the hotel where you have booked a room. We will pass on the information about your booking to the hotel you have made a booking for.
• If Hotels.nl is legally bound to do so. Although Hotels.nl will do everything it can to safeguard the privacy of users of its website, Hotels.nl might be requested by law to provide information that you have given in order to book a hotel room. Hotels.nl may disclose your personal data if it can be forced to do so under a legal obligation, or in case it thinks in good faith that this course of action is necessary to a) cooperate a legal procedure against Hotels.nl or its website; b) to protect and defend the rights or property of Hotels.nl, the website, or its users; c) to act in emergencies to protect the personal safety of users of Hotels.nl, the website or the community.

Hotels.nl reserves the right to obey legal regulations and rules with regard to your use of this website or information given by you to Hotels.nl or information collected with regard to your use of this website.

2. Traffic data

Traffic data are obtained by:

• Cookies
  When offering its services Hotels.nl may use cookies. These are small files, which are stored on the hard disk of your computer. By using these cookies, our website can recognize you when you visit the website of Hotels.nl This way we can see to it that you do not repeatedly need to fill in the same information when you visit our website. Which information is stored in a cookie also depends on your own browser settings. Should you have switched off the use of cookies or should you wish to do so, you will still be able to view most parts of the website of Hotels.nl. However, you will NOT be able to make a booking.
• Log files
  We use log files as most standard website servers do. In these log files we keep data such as internet protocol (IP) addresses, type of browser, internet service provider (ISP), referral/closing pages, type of platform, date/time data and the number of clicks for the purpose of analyzing trends, site management, tracing user movements in data collection, tracking problems with our servers and collection geographical data for general use. IP addresses are not linked to personal data.

General

Hotels.nl reserves the right to change this Privacy Statement at any time. Questions and/or remarks with regard to this statement can be sent by e-mail to: service@hotels.nl