Radisson Blu Schiphol Amsterdam Airport

Luxury affordable accommodation with excellent staff.

• + Excellent service, food and rooms. Value for money.
• – Only minor but takes longer to get to airport but this is not too much of a concern.
• * my tip Best hotel in amsterdam that is convenient to airport and train links to city centre.

Best hotel experience ever

• * my tip No need to hire a car. Free shuttle to schipol airport and there to get train to amsterdam. Wonderfully easy and convenient.

Great place!

• + Highly recommend this place, proximity to the airport was a bonus for our late arrival. The staff were very pleasant. The breakfast was excellent with a wide selection for every taste. The shuttle service was very punctual.

Prima overnachtingshotel voor schiphol

• + Prachtige gym, comfortabele kamers
• – Niks in de omgeving

Nice stay but cracked wash hand basins in a newly refurbished room...?

• + reception was exceptional - very polite and helpful
• – the wash hand basin in both of the rooms that we had were cracked and yet we were told that these were newly refurbished rooms - these were superior rooms at Euro 244 p/n - not good enough

Excellent & comfortable hotel

High class 4 star hotel in business park

• + Ambience Location (close to my business) Good shuttle to Airport
• – Very expensive breakfast No other eateries locally

a bit pricey, but the service is good

• + the staff was very helpful, and the shuttle service reliable
• – none that I can remember

EXceLLenT HotEL

• + THEY WERE VERY ATTENTIVE AND POLITE, THEY WERE WaiTINg WIth the crib thAT we REQUESTED for OUR BABY

Room, breakfast buffet, bartender & price were outstanding.

• + Breakfast buffet & room were outstanding. Great bartender.
• – None that I could see.

The bed was really comfy

• – The waterpressure from the shower was poor

• + Great Location, firenlly service, extra clean, super nice, free internet
• – I can't think of one

High quality and professionalism

• + I spend normally 125-140 day pr year in hotels around Europe. Radisson Blu Amsterdam Airport was one of the best. Everything and everybody was professional. Arrival, Room, Cleaning, food, Gym, Staff. Top score on all of it. I really enjoyed my stay. Thank you

Poor service at the reception desk can spoil customer stay

• + On a good note, the hotel is clean, the airport bus is prompt, and this is a very convenient way of getting to the airport, and from there one can take the train to the city. Breakfast was with great choices
• – Having traveled in so many countries and places, we were not impressed by the quality of the staff you have at the reception desk. They are unhelpful, to say the least. One does not have a feel that they are there for the customers. I would give the hotel for customer service a low score of 3 points out of 10 In our booking, it was stated that breakfast would be included. While registering, when we arrived, we mentioned that breakfast was included (just to check). The lady at the reception told us that this was not. We requested that she checks, but she was very curt and told us âœI see your registration on the screen, and breakfast was notâ. We insisted that it was, but she did not change her mind. In other hotels, they would have said something like this âœmadam, if you have copy of your booking, I can perhaps seeâ¦â. None of that. Very unhelpful. They were behaving as though the customer is there to take advantage⦠On the following day, because we were convinced that when we booked the hotel, breakfast was included, we went again at the desk, and this time there was another person. She told us the same thing, saying that she has all the papers in front of her. We insisted that we wanted to check the e-mail Radisson sent when we booked. Sure enough, we were able to recover the e-mail and breakfast was included. A mistake can happen, we are all humans. What bothers us the most is that both ladies at the reception desk did not seem motivated to help the customer, to check the paperwork. In the hospitality business, service to the customer is the most important. They frankly came across unhelpful. Why should the customers have to go through all of this? On that same morning, we enquired what time breakfast will be served. She told us they close at 11:00 am. Around 10:20 am as we went to the restaurant, the people there told us that they are closing. So, we have to rush to have our breakfast. We asked if we could eat outside, they first told us that outside is closed, then after 5 min, she came and she said ok, but âœI do not serve outsideâ. As I realized that perhaps other people may be in the same predicament, I told her that she should inform the reception desk about their mistake so other people do not go through the same thing. She did, and a lady came to apologize to us. Finally, the air conditioning in the room could work better, not adjustable, a bit warmer, even when set at 15 degrees. Another thing, this being an international brand, near the airport, with so many international visitors, I may suggest that you have more choices of channels on TV. No French channel, for example.

Too far from the airport.

• + No frills
• – Too far from airport and shuttle bus was not available for an early morning flight. The cost of the taxi took away any cost advantage the hotel had from a hotel closer to the airport and the quality of the hotel did not make up for it. I wouldn't stay at this hotel again.

conveniant location

Attractive but needs to accommodate better price choices in eating pl

• + Very eye appealing. Well maintained. Shuttle service
• – Restaurant prices were overpriced. All shuttles could not accommodate guests Saturday morning

• + Location, layout, room quality and facility ameneties
• – I thought the price of he Breakfast at 25 euros was a little high.

Satisfied

• + We arrived late in the evening so to see the shuttle waiting was wonderful. The bed was so comfortable that we wished that our flight was many days later.

Good Value deal

AMS 01.08.09

• + Front Desk exceptional with service.

Excellent value for money

• + Arrived on an early flight and got to the hotel around 9.30. Even though check in was supposed to be 3 they got me a room straight away. Very impressed.
• – Very limited menu options in the bar/lounge. Food was still very nice though.

• + Excellent customer service and attention to detail

Sales Manager

• + I just stayed one night. On arrival I felt tired and went to bed to catch a flight next morning. It was quite OK. Nothing much to say.