Radisson Blu Schiphol Amsterdam Airport Four stars hotel

Reviews

The following independent reviews were entered by guests after their stay at the hotel.

Jonathan Wilkinson High class 4 star hotel in business park

3 March 2011

8.0

+ Ambience Location (close to my business) Good shuttle to Airport

- Very expensive breakfast No other eateries locally

Filip Srdic A bit pricey, but the service is good

22 December 2010

7.8

+ the staff was very helpful, and the shuttle service reliable

- none that I can remember

Ramon Echague Colman EXceLLenT HotEL

29 November 2010

9.6

+ THEY WERE VERY ATTENTIVE AND POLITE, THEY WERE WaiTINg WIth the crib thAT we REQUESTED for OUR BABY

Charles Schwab Room, breakfast buffet, bartender & price were outstanding.

26 July 2010

10

+ Breakfast buffet & room were outstanding. Great bartender.

- None that I could see.

Anonymous

19 July 2010

10

+ Great Location, firenlly service, extra clean, super nice, free internet

- I can't think of one

Rolf von Krogh High quality and professionalism

15 July 2010

9.6

+ I spend normally 125-140 day pr year in hotels around Europe. Radisson Blu Amsterdam Airport was one of the best. Everything and everybody was professional. Arrival, Room, Cleaning, food, Gym, Staff. Top score on all of it. I really enjoyed my stay. Thank you

Anonymous Poor service at the reception desk can spoil customer stay

11 July 2010

6.6

+ On a good note, the hotel is clean, the airport bus is prompt, and this is a very convenient way of getting to the airport, and from there one can take the train to the city. Breakfast was with great choices

- Having traveled in so many countries and places, we were not impressed by the quality of the staff you have at the reception desk. They are unhelpful, to say the least. One does not have a feel that they are there for the customers. I would give the hotel for customer service a low score of 3 points out of 10 In our booking, it was stated that breakfast would be included. While registering, when we arrived, we mentioned that breakfast was included (just to check). The lady at the reception told us that this was not. We requested that she checks, but she was very curt and told us âœI see your registration on the screen, and breakfast was notâ. We insisted that it was, but she did not change her mind. In other hotels, they would have said something like this âœmadam, if you have copy of your booking, I can perhaps seeâ¦â. None of that. Very unhelpful. They were behaving as though the customer is there to take advantage⦠On the following day, because we were convinced that when we booked the hotel, breakfast was included, we went again at the desk, and this time there was another person. She told us the same thing, saying that she has all the papers in front of her. We insisted that we wanted to check the e-mail Radisson sent when we booked. Sure enough, we were able to recover the e-mail and breakfast was included. A mistake can happen, we are all humans. What bothers us the most is that both ladies at the reception desk did not seem motivated to help the customer, to check the paperwork. In the hospitality business, service to the customer is the most important. They frankly came across unhelpful. Why should the customers have to go through all of this? On that same morning, we enquired what time breakfast will be served. She told us they close at 11:00 am. Around 10:20 am as we went to the restaurant, the people there told us that they are closing. So, we have to rush to have our breakfast. We asked if we could eat outside, they first told us that outside is closed, then after 5 min, she came and she said ok, but âœI do not serve outsideâ. As I realized that perhaps other people may be in the same predicament, I told her that she should inform the reception desk about their mistake so other people do not go through the same thing. She did, and a lady came to apologize to us. Finally, the air conditioning in the room could work better, not adjustable, a bit warmer, even when set at 15 degrees. Another thing, this being an international brand, near the airport, with so many international visitors, I may suggest that you have more choices of channels on TV. No French channel, for example.

Peter Walker Too far from the airport.

9 June 2010

5.6

+ No frills

- Too far from airport and shuttle bus was not available for an early morning flight. The cost of the taxi took away any cost advantage the hotel had from a hotel closer to the airport and the quality of the hotel did not make up for it. I wouldn't stay at this hotel again.

Kathleen Attractive but needs to accommodate better price choices in eating pl

7 October 2009

9.0

+ Very eye appealing. Well maintained. Shuttle service

- Restaurant prices were overpriced. All shuttles could not accommodate guests Saturday morning

James Ward

24 September 2009

9.0

+ Location, layout, room quality and facility ameneties

- I thought the price of he Breakfast at 25 euros was a little high.

Jaeger Satisfied

21 September 2009

10

+ We arrived late in the evening so to see the shuttle waiting was wonderful. The bed was so comfortable that we wished that our flight was many days later.

Kim Savage AMS 01.08.09

3 August 2009

10

+ Front Desk exceptional with service.

Julie Excellent value for money

12 April 2009

10

+ Arrived on an early flight and got to the hotel around 9.30. Even though check in was supposed to be 3 they got me a room straight away. Very impressed.

- Very limited menu options in the bar/lounge. Food was still very nice though.

Rachel Hall

23 March 2009

10

+ Excellent customer service and attention to detail

Bernt Lind Sales Manager

18 January 2009

9.0

+ I just stayed one night. On arrival I felt tired and went to bed to catch a flight next morning. It was quite OK. Nothing much to say.

Rahman Very good service and good value for money

5 January 2009

8.8

+ A very well equiped hotel, execelent hospitality of the staff, spacious rooms and good facitities. A first experience at arrival, the need to have to wait for the bus at Shiphol Airport at temperatures of minus 5 after ten hours flight was negative. However, the service by the driver and the fact that the bus drives at fixed regular times made things far better. A quick adaptation which secured our two days pleasant stay.

- The whole night there was a disturbing sound, probably from the elevator or from the door of the service storage at the 4th floor.

Barry Peters Nice Hotel,service ok, prices very high.

4 January 2009

7.4

+ Curtesy Bus Gym

- Price of Wine No Swimming Pool

Mika Karhinen FieldEngineer

17 November 2008

5.0

+ Nice room

- Too much noice in Aircondition in night and there is too much noice when somebody walking in hall.

Steven Pleased with this hotel

16 November 2008

9.0

+ Large, clean room. Especially spacious compared to other hotels that I have visited in Holland. Easy access to airport.

- in-room Mini bar very expensive, would be nice if airport shuttle began service at 5:00am

john nutt A very pleasant stay

5 October 2008

9.8

+ i was extremely pleased in every aspect, and very friendly personel and will return again.

Martha Evans Comfortable stay, convenient to airport

17 August 2008

9.8

+ Air conditioning was very nice. Comfortable bed. Shuttle service to airport.

- Very few selections on menu. No other dining options nearby.

Scott

16 June 2008

8.6

+ Hotel was very clean and had many ammenities. Staff was very friendly and approachable.

- I feel the loaction was too far away from the hotel.

Henry

8 June 2008

8.2

+ I thought the provision of the airport arrival and departure timetables through TV was a great idea!

- I had understood from my booking details that the breakfast costs were not included with the room costs. Eventually I didn't have breakfast but when I was checking out, I was told the breakfast costs were included and so I couldn't get back the missed breakfast portion of the deposit.

Vidmantas Steponavicius

2 June 2008

7.0

+ Good breakfast

- The swimming pool are lacking for 5 stars hotel

Larry B. USA

27 May 2008

9.0

+ Clean, modern, well furnished hotel with friendly, helpful staff and a couple of good restaurants to choose from. Only a short shuttle trip from the airport.

- Breakfast not included in room rate.

Gaurav Mathur

4 May 2008

9.2

+ We booked a special and then got upgraded - hence it was quite a bonus. Found the staff warm and helpful.

Andres TAMAYO

4 May 2008

7.6

+ Airport shuttle is free and convenient. Wifi internet free of cost. Friendly service. Quiet rooms and generally clean business like appearance. This hotel is convenient to the airport but probably not for sightseeing in Amsterdam as it is far outside the city. I would stay there again.

- I´ve stayed here twice and while I´m not very familiar with the area, there do not seem to be any restaurants within walking distance. Hotel restaurant prices are high for the casual traveler but you can get a reasonable sandwich or salad at the bar. Drinks are pricy, minibar is exorbitant and don´t even think of using the room phone unless you have a real emergency because the prices are contenders for a Guinness record.

Mc Jolly

20 April 2008

9.2

+ good customer service.

- automatic charging minibar means you cant take everything out to put your own things in

Maria

6 April 2008

9.6

+ Very friendly and helpful staff! Also, very quiet, considering its proximity to the airport. The shuttle service to the airport was great, too.

- A bit pricey, but than, the US dollar happened to be weak when I stayed there.

Katsura Yato

2 March 2008

9.0

+ very good staffs

- it is better to have airport shuttle on 0500 am

Doyle

25 February 2008

8.0

+ Very near to Schipol, the courtesy bus takes only 10 minutes to get to the hotel. Room service was prompt and the food was quite good. A typical business class hotel, comfortable and clean.

- Noise - my room faced a very busy road and the sound of traffic kept me awake for most of the evening.

Anthony Loader

18 February 2008

8.8

+ Room service within the described time,chcking in and out very efficient,

- one small point, lift floor indicator does not list Reception, just 0. Desk phone does not list options, Bedside & Bathroom phones do !

Anonymous

8 February 2008

9.6

+ Very nice hotel with courteous staff. Comfortable bedroom, lovely breakfast.

- Telephone in bedroom couldnt make outgoing calls but fault was eventually rectified.

Anonymous

14 January 2008

8.2

+ Clean, comfortable and friendly staff. Free shuttle bus to the airport.

- Pillows too fat for my liking and no bath robe.

Miss Tegan Kenny

9 January 2008

9.0

+ Cheap and but fantastic hotel

- quiet far from amsterdam central but we knew this prior to booking

O'Brien-Kerschen, Mary

7 January 2008

8.2

+ Wonderful, pleasant staff.

Vorst, C

6 January 2008

6.6

+ Hotel is situated next to our office, so it's easy.

- Bad pillows. Even worse... hairs in the bath tub and on the walls in the bathroom!

Anonymous

30 December 2007

9.0

+ Free WiFi internet as well as broadband internet in the business center (with own laptop). Beautiful lobby, restaurant and general areas. Basinett is available free, if requested.

- Corridors and to a certain degree look dated. It's a solid 4* hotel, not 5*.

Anonymous

28 December 2007

8.6

+ good breakfast and shower was superb

- coffee machine was broken and room only made up for single occupancy

graham

17 December 2007

8.0

+ very convenient for airport but not easy to find. Could be better signposted.

- Breakfast before 6am would be nice.

bussines in AMS

25 November 2007

9.4

+ Profesional staff. Comfortable rooms and clean. good AC.

- issue with the wireless, if customer needs to work in the bussines room, needs to be more warm during winter.

Daniela Azzopardi

18 November 2007

8.8

+ the shuttle service fr the airport to the hotel!! and there was a kettle available...

- no nearby restaurants :(

Anonymous

7 September 2007

9.0

+ High standard 5 star hotel

Dave MacKinnon

28 August 2007

9.0

+ Would stay here again

zhiwei bao

9 July 2007

9.4

+ provide the best availible room to us

- extra charge on parking, not good.

Geoff

3 June 2007

9.8

+ Free wireless internet is a real plus for SAS Radisson in general, wish that other hotel chains would get the message.

Gerhard

7 May 2007

8.6

+ Awesome decor inside the rooms. Very spacious and comfortable rooms. Everything in top notch condition.

Annette Rimmer

7 May 2007

8.0

+ Excellent and frequent free shuttle service. Approachable, helpful, attentive and friendly staff. Excellent bar and reception facilities. Excellent IT facilities including free wi-fi. We felt welcome and comfortable from the minute we entered the hotel till the moment we left. The room was well appointed and equipped with quality (although not lavish) fittings. The Bed was very comfortable. The bathroom was a good size with easy to use fittings, instant hot water and good pressure in the shower. A simple keycode or swipe-card operated safe. Good views from large windows, very good low noise a/c good thermostatic control and fan speed setting. The coffee machine made quite nice espressos and is a very nice touch. Also sperate standard coffee and tea facilities, glasses and Ice bucket for the Ice machine dotted around the floors. Superb dutch-continental style breakfast with choice of eggs, cold cuts and fresh pastry basket. Ok as a brit it's not quite same as bacon, sausage, black pudding etc. But it was very nice and substantial. And well delivered and presented in our room on a trolley/table. We received a very pleasnant gift of chocolate dipped strawberries as we mentioned it was out anniversary. Which were delicious. Overall the hotel has a strong focus on customer service which makes for a pleasant stay. Sceptics may see that the objective is to promote expenditure in the rather over-priced bar and restaurant. However those who are less concerned with value for money (or with company expense accounts) will be very pleased.

- An out of date half eaten salad was left in the mini-bar fridge from previous guests. Which was a shame as the general room hygiene and preparation of the room was excellent. However it felt a mute point for us with regard to the general quality of the room. The rooms could benefit from slightly softer carpet and perhaps a more updated television. We were interrupted a couple of times by someone bring us a single chocolate thin. I am not sure why these could not just have been left on the pillows? (perhaps the cleaners have developed a taste for them?) The room service menu was limited although burger lovers will not be dissapointed. The restaurant menu was very limited (soup or soup for starters?), a bit overpriced and the steak I ordered was small, dry and lacked taste. A little disappointing to be honest, but edible. Rather expensive drinks Overall: An improvement in menu variation and food quality of certain dishes would be well received. 5 Star chain competitors such as Hilton and Crowne Plaza are by far superior in this regard.

Anonymous

26 January 2007

9.0

+ the combination fly/park/shuttle was supurb. Same for the price.

- none

Helmer Lund

19 November 2006

7.6

+ very friendly good staff and helpfully very good breakfast and good dining in restaurants good airport shuttle

- too small beds very cold bathroom