Mercure Hotel Den Haag Central Four stars hotel

Reviews

The following independent reviews were entered by guests after their stay at the hotel.

Anonymous Well organized, high-quality, and perfect location.

14 November 2011

8.6

+ Great that you could get a meal even if leaving at 5.00 a.m.

Anonymous Good value, good location

27 July 2011

7.8

+ good location

- no turn around for dropping off luggage. The hotel staff was courteous, but not overly helpful for local advice. Everyone speaks very good English, which was helpful.

Angelo Casali Wondeful location for a pleasant stay

11 April 2011

8.0

+ downtown

Annabelle Edmondson Ideal City Centre Spot

6 April 2011

9.4

+ Comfortable room, comfortable bed, divine shower, courteous staff

Olga Very nice hotel, highly recommended!

28 November 2010

9.6

+ I found it very convenient that customers don't have to pay in advance with a credit card, just book a room online. There is a very good explanation about sightseeings and museums of the Hague on TV channel 1, very useful. I liked the view from the window and double sound proof glass on the window

- I didn't know where to park my bicycle, but it's a minor point

doris andoni Comfortable hotel

15 November 2010

6.6

+ The Hotel has a very good location close to the central rail station, Ministries (recent developeme nts) and shoopipng area. Room and bathroom were clean and equipped with new furnitures.

- Beds are small ... room looks like student's dormitory...

Valerie Help when needed

13 May 2010

7.2

+ During my stay I needed medical freatment' the hotel did everything possible for me the doctor seeing the seriousness of my condition and admitting me to hospital. thank you.

Anonymous Baby friendly

16 November 2009

8.8

+ Very pleasant staff, only too happy to help with any request. The baby cot we had requested was not in our room when we arrived, but upon seeing the baby, the staff member at reception ordered one immediately and it was promptly delivered. High chairs were also available in the breakfast restaurant. Breakfast was delicious. Room was quiet. Very clean and comfortable.

Virginia Wilmerding

6 November 2009

8.0

+ Incredibly wonderful staff!

- Can you do something about the US dollar! This was the most expensive trip of my life. The staff was fabulous.

Ruth Solomon A few small additions to make things better

3 November 2009

9.0

+ The shower was wonderful. The cleanliness exceptional.

- There was no ice available on the floor and one had to go to the lobby bar each time. They would not supply anything to carry ice to your room. There was no tea or coffee making equipment in the room. You need at least one more free access computer in the lobby for guests to get on the web. One is NOT enough. There was always a long line for its use.

Johan Smoorenburg Pleasent days

28 September 2009

10

+ It was just perfect. The hotelworkers excellent and nice, we surely come back, maybe next month, before we leave for Haiti where we live

S K Waltho Superb weekend, hotel location ideal, will come back

6 September 2009

8.8

+ the hotel is well located from train station. a 5 minute walk down a pedestrainised pathway. the hotel is clean, with a contemporary feel and design. Staff are very helpful and friendly. The trams stop outside hotel for various destinations.

- None.

Chris Lewis Very good place to stay.

1 September 2009

9.0

+ Your front of house manager was superb.

jason fowler Great city centre hotel

31 August 2009

9.2

+ great central location and great shower. breakfast lovely if you can get a deal that includes in the price

- a pool would make it no bath if that is your thing

JPJ Sennef Hugely improved since renovation

29 June 2009

8.2

+ Hugely improved since renovation

Marie Drysdale-Arora

17 May 2009

6.4

+ Staff provided a bathrobe on request, even though it wasn't part of the services for the room / rate I occupied.

- Paying for water in the room, and no kettle to make tea - having to order, and pay for this, via room service.

Colin Robinson Great upscale value in the Centrum

10 May 2009

9.2

+ Close to everything in the centrum. 10 minute walk from Centraal Station, 5 minutes to shopping districts. Also sits on the square where most trams come through so easy to get around. 10 minute walk to the Noordeinde Palais and 20 mins on the tram to the Scheveningen beach community.

- Being centrally located also meant some noise, but not horrible, and we were fairly low on 3rd floor...not a big minus

Muneer Al-Ashour Overpriced Mercure Den Haag

3 May 2009

6.8

+ The location is excellent just 5 minutes from the train station. There is a tram stop in front of the Hotel. The hotel is just few steps from Den Haag shopping area with many cafes and restaurants all around.

- For the price we paid we could have stayed at a hotel in Schivenegen including breakfast. I was surprised for not having a coffee maker and slippers in our room!

Francois Lemay Business Trip

17 March 2009

8.0

+ Excellent location, nice interior decoration, pleasant staff, clean.

- Wifi network difficult to use and overpriced. Restaurant overpriced for simple buffet.

Anonymous As always, excellent

2 February 2009

9.0

+ Very nice rooms, excellent shower. As always very good.

- Unfortunately at this moment the lobby and bar are refurbished, which makes the entrance look like a building site. But no disturbance at all from this activities.

WH Good quality hotel with helpful staff

9 January 2009

8.6

+ I suffered from a painful abscess in my gum during the night my wife and I stayed at the hotel, but the member of staff at reception in the morning (Marco? Carlo?)was particularly helpful in identifying a hospital I could go to for treatment.

- There was temporary renovation work being done in the reception area that involved some noise and canvas covers being laid over the carpets, but it did not otherwise affect our stay.

Anonymous Excellent

4 January 2009

9.2

+ Finally a hotel room where the lighting is very good. One can read a book in a chair and in bed without disturbing one's partner. No atmospheric lighting that doesn't add anything to a room.

- smell of smoke is still lingering despite smoking ban since July 2008.

John Lane Much better than expected.

7 December 2008

9.8

+ The room we stayed in had obviously been recently refurbished and it was lovely, especially the shower facilities.

- The only reason we have marked service slighty down is because we did have to wait a little too long for service in the bar during the afternoon and early evening.

Anonymous

24 November 2008

8.8

+ Greatest shower I ever had.

- Double bed consists of 2 single matresses side-by-side under 1 sheet. Not very comfortable.

Mr & Mrs Anthony CURWEN Bargain time

18 September 2008

7.6

+ Staff in reception and elsewhere were very good. The bargain rate was extraordinary. We didn't realise when we made the booking that mid- to late August is Den Haag's holiday time : the city was half empty. The hotel is no distance from the city centre, and VERY convenient for Hollands Spoor station: don't waste money on a taxi!

- There can be a rather a lot of noise from the street (trams, etc) and from 'events' in the square between the hotel and the city hall. Breakfast is all right, but €19 is extortionate. (a) The staff are courteous and helpful, but basically the meal is self-service, not waiter service. (b) We still have to pay the full price, even if we only want a light meal. (If we were younger and not made slow by arthritis, we might have gone out into the city for breakfast.) A comparison: I enquired at the London Euston Novotel last week: at this higher standard hotel in the Accor group a full breakfast is £14.50 and 'continental' £9.95 (about €18.30 and €12.50) The rather small bar doubles as the "restaurant" in the evening. We didn't use it.

Peter Berchtold

1 September 2008

8.0

+ Zentrale Lage bei Bahnhof und City

Esther Buchli Séjour très agréable

28 July 2008

9.4

+ Nous avons passé un séjour agréable dans cet hôtel centré mais malgré tout très bien isolé du bruit. Reposant après des journées de visites enrichissantes ou après une journée de travail intense.

- Le petit-déjeuner pourrait être inclus dans le prix mais à part cela il n'y a pas de point négatif.

Sheila Keeble

7 July 2008

10

+ The hotel staff are very professional and friendly. The room was excellent and we loved the Rain shower. The hotel is situated in a very convenient location, with the station, tram links and shopping centre very close by, which is very useful if you do not have a car. The hotel is very clean with very nice decor. We enjoyed our stay immensely and would definitely recommend the hotel to all our friends, and we hope to stay there again soon.

Dr ACM

20 April 2008

8.6

+ No charge for 14:00 late check-out.

- No coffee/tea-making facilities in room - so not able to boil water for making baby food and cleaning feeders.

Michael Juritsch

18 February 2008

10

+ exceptional friendly and supportive staff members. excellent. rooms are nicely furnished and perfect size. excellent noise reduction.

- none

Smith

7 January 2008

8.0

+ On arrival lady on reception desk was exremely helpful. Bar staff were very polite, hotel had a relaxed atmosphere and the rooms were cleaned and made up every day

- Sadly on New Years Day and on the 2nd Jan, the ladies on the reception desk needed a lesson in Customer Service. this let the hotel down which was a great shame!

Yvonne

31 December 2007

8.8

+ Location near the citycenter, comfortable room (507) with good shower.

- Breakfast; last hour of breakfast time the cheese and meat didn't look taste anymore, cumbumber was dried, Coffee was very weak.

Sarah D

30 December 2007

10

+ Everything was great - hotel has been refurbished and is immaculate. Staff very welcoming and helpful - including a phone call the night before to let us know that the dining room would be closed for Xmas Eve! 100% great.

- None, except we overslept and missed breakfast so maybe that could have continued after 10am!!

Mr Richard Seery

21 October 2007

9.0

+ Well refurbished. Well decorated. Modern fitments

- -Free pornography channel in the room! Please turn this off! -Lobby was always so full of smoke because of the openness of the Bar directly onto the hotel reception area. -Internet costs are ridiculosly high. 20 euros for 1 day! I rather went across the street to the Public library for 2 euros for the day!

FACHINI MARCO

26 September 2007

6.0

+ Very nice rooms with modern furniture, nice bathroom. Next to tram stops and within walking distance of city centre and railway stations.

- "One size fits all" policy. No possibility of having different blankets or pillows. The pillow was too big and the blanket to heavy (winter blanket). I had to remove the blanket from its cover every night and to use the blanket of the other bed as pillow. I asked for the manager and never had a reply/help. Front desk personnell very kind but of no help in this respect.

Shirley Laurence

9 August 2007

10

+ mercure hotel is the best.

Christiaan

12 July 2007

8.2

+ Modern room design Excellent service at the reception

- Nothing that I can mention during this stay

Vretblad Bengt E

8 July 2007

8.0

+ Fresh, clean, stylish rooms and nice layout

- Breakfast price out of proportion and make you feel fooled (that the price for breakfast was announced beforehand does not change this). A slightly higher room rate and a reasonably priced breakfast would have given better memories of the stay.

Joachim

20 May 2007

9.0

+ Very friendly and helpful staff.

- Breakfast buffet was a little limited.

Anonymous

18 May 2007

8.8

+ Service was outstanding. Very helpful when I needed help.

- Breakfast is very expensive. Need cheaper option.

Eric

8 May 2007

8.6

+ Fantastic new rooms with great views.

- staff tried to charge us for breakfast on check-out, while it was included in the booking.

Zara, Chicago

22 April 2007

4.6

+ The location.... The bathroom.

- The recepcionist was a complete incompetent, when I got there at check in I was told that my reservation was cancel some how and I was offerd a expensive room and only for one night...The hotel was full.... I called my credit card and they fixed for me....the hotel had plenty of vacants....I think the service was very poor...I do not know if I'll ever stay there again... Also very poor hygiene, the housekeeper needs to be trained again.

Tim Barnard

14 April 2007

8.4

+ Ideal hotel. Really nice.

D.V.Boer

5 February 2007

9.0

+ Excellent location, nice new rooms

- The room was new and had a very nice, stylish bathroom. However, it took us some time to find out how to get the shower to switch from the handshower to the overhead shower. Would have been helpful if there had been an explanatory note in the room brochures.

Anonymous

15 January 2007

6.0

+ However the staff were nice, the beds were really comfy the shower was great and the location was great.

- It was very noisy due to building works. The cleaners would hassle from early in the morning regardless of do not disturb signs and made a lot of noise in the hall. The lack of option of a smoking room was a bit annoying. . The weekend day reception girl when I was there was a bit rude although all the other staff were really nice. Generally a good stay.

Marco & Silvi

18 December 2006

8.2

+ location new referbished room breakfast

- a little warm in the room room a little small parking expensive

Mr. Steen

12 December 2006

5.4

+ Very good location. Competitive price.

- Did not get answer to my mail about parking options (10 days before arrival!). Was not warned about the noice before I got there. The room was obviously used by a smoker before me. No warning about that either.

Michael Bray

11 December 2006

4.4

+ Staff friendly and helpfull Furniture is in good condition and nice flat screen TV

- Good location but poor value for money. The breakfast was not included and for that price I think it could/should be included. There were sweet wrappers under my bed and no one had hoovered under there. The pillows are extreemly poor and being unable to sleep properly let the whole stay down. I will not be staying here again unless they get softer pillows. Service in breakfast is not so good we had to eventually ask for some coffee. The breakfast is not worth 17 Euro I think that needs review. The location is good but repeat business will be lost with those pillows. I stay in a lot of hotels and I am sorry but the pillows are the worst I have ever had.

Anonymous

26 November 2006

8.4

+ Late breakfasts on weekends

T Taylor

26 November 2006

7.2

+ Nice and comfortable rooms. Bathrooms are especially good, complete with hairdryer and shampoo, shower gel etc The location is superb for exploring The Hague centre, and is within walking distance of the station, giving access to Amsterdam, Rotterdam...

- Room service took over an hour to arrive and was cold when it did finally arrive. Bar closes at 1am.