Service

The staffs are very well trained. The room is very comfortable and super clean. I really enjoyed the swimming pool. I wish I had more time to stay.

I ordered Ramen but this was not the one that I expected. I was disappointed the way they created because soup was cold and noodles was over cooked. All vegetables are crunchy not suitable for Ramen at all.

“My tip: There are many bars and restaurants close by. It is nice area to walk ”

very friendly service

not for me

not many

to many rules for my liking

Beautifully appointed hotel with great service - but a bit pricey!

very good service - felt well looked after - nothing was too much trouble for any of the staff we came into contact with. Particularly liked the ambience and the staff in the cocktail bar on the 23rd floor

very expensive in the bars and restaurants in the hotel - nearly 30 euros for a continental breakfast is a little excessive - however well presented it might have been!

Very nice hotel but too expensive.

High quality hotel, very friendly and helpful staff.

Very expensive to stay in hotel, breakfast and restaurants too expensive. Have to pay €15 for use of health and fitness facilities. Location around 15 - 20 minutes by tram to Amsterdam central.

The Ocura Has Style and Terrific Service

This was our first stay in an Ocura Hotel. It is beautifully designed and has very comfortable beds and other features as well as a wonderful view of your city. The service was impeccable. We really appreciated that there wwere both a stand-up shower and bathtub.

We were overwhelmed by the state of the art technology as we had to adjust to how to adjust to openings curtains and lighting, which was not explained to us when we entered the room. I was also surprised that there were extra charges for the swimming pool as in every luxury hotel I have stayed in world wide included this as part of room charges.

Pleasent stay at Okura

quality of rooms quality of restaurants front desk officers (esp. Miss Ettel) spa

location near to Rai but isolated

pleasant comfort

breakfast

supervisor reception very arrogant.

Staff professionalism

The bed sheet can be a little more clearner as I found some hair on the sheet that does not belong to me. Also, it does not make sense for you to charge for the workout/exercise room. This is non business sense for you to charge us for such a service

Staff very helpfull and friendly. Japanese food restaurant was excellent, but so it should be at those prices.

5 hours before our arrival we were informed by Okura that they were overbooked and that our first night was to be spent in Hotel LeEurope in- that was totally unimpressive and disruptive for our trip. Room service food was absolutely awful. The breakfast was unedible and the sandwiches not much better and it was not cheap. It seems that all efforts for good food has been given to the Japanese part of the hotel which is a great shame. There are too much fiddely technolgy in the room. It would be a great plus if there were tea & coffee making facilities in the room.

Absolutely love this hotel. Very luxury hotel, excellent service. Almost didn\'t want to check out. ;-) And I travel quite some.

The roomservice, breakfast prices and all other prices when in the hotel are exactly double the price of other five star hotels. This was a bit disappointing.

love the area and on our previous visit found ALL the staff helpful, friendly and polite

The furniture in the room was in dire need of re-staining plus the room was quite dusty, we also found an abandoned book beside the bedside table.We were told our details had been lost since our previous visit so we would have to pay for the pool,but as we had joined on our previous visit various calls to Tokyo went through apparently, to find our details to no avail. The following morning, note under the door, 8.43am saying reception needed to speak to me. Misguidedly, I assumed our details had been found so we could use the rather lovely facilities. But no.We arrived at reception to a female reception person telling me, that NO our details had not been found. Her manner was, to say the least,accusatory. I assured her I was perfectly capable of remembering where I stayed for such an auspicious occasion as was my 40th birthday.The evening before we left, I spoke to another staff member who was extremely helpful and resolved the situation. Unfortunately, this incident coloured our stay.

excellent location and lovely views over city duting day and night. Very friendly staff and very attentive

Probelsm with room key in lift and room at times - nothing serious

Great Restaurants

Need to book restaurants well in advance - otherwise you may be disappointed.

I would like to point out that I stayed in the Hilton hotel since there was no place available in the OKURA hotel

very good restaurants

Breakfast

Small size of the room in relation with price. Location: Out of the Centrum of Amsterdam.

Very good hotel, extremely competent staff, very good restaurants, nice atmosphere, great swimmingpool, sauna, Turkish bath, fitness etc.

1) The price is really over the top ! 2) Swimmingpool and fitness should be for free

a wonderful health center and excellent restaurants

Originally we were booked in a nice room but very uncomfortable because of works outside our window, including an elevator! We than got a room that unfortunately had been used previously by smokers.

All staff very helpful, the porters in particular. Perfect valet parking!

Could not find our booking at check-in which delayed the process. Front desk staff appeared to be trainees. No Asian friendly smile by the rather cool Dutch staff!

The Restaurant. Outstanding quality of food, excellent service

re the service: the bar would be of a more pleasant place if the service was higher. They should take a look at their colleagues and how they deal with their guest. Both Reception and Restaurants were superb in terms of service. For a Dutch based hotel, selling Chocomel woudl not be bad for their younger children

Fantastic Teppanyaki restaurants

Still buildings works. Noisy.

very good car valet service nice people at the front door. better than Amstel Hotel where we stood always before.

none

1. Double-headed shower was excellent. 2. Loved the big bathtub. 3. Loved the spa area.

1. light next to the door not working. 2. Water from the shower leaked all over the bathroom floor. 3. Sheets had a bad odor. 4. Room very dusty.

The hotel room was very clean.

extra bed for a child cost 70 Euro which I think is too expensive, and more importantly, this price was not known at the time of booking. Naturally one would like to know, beforehand, exactly how much one is to pay at the end.