A good Hotel - minor niggles, but not seriously off-putting

The overal impression of the hotel was good. The surrounding area and location was fine. The staff were most helpful and friendly. The swimming pool was excellent as was the gym. Had time allowed I would also have made use of the bike hire facilty. As a party we only ate breakfast in the hotel, offering a choice I would expect from this class of Hotel.

On entering room 108, my sons room, the decor was excellent, infact the one shown on the brochure front. However, I was disappointed when I entered, what was to be mine and my wifes room, room 110.1 light blown in the ceiling (entrance), and an altogether lack of style compared to 108. Also, as opposed to 108, it lacked a bed headboard. I consider the lack of a headboard to be worthy of a 2 star hotel not a 4 star. The beds were very soft, too soft in fact for 1 son who longed for his own (firmer) bed. The bathroom lighting over the mirror was very poor. Ask any of your femail staff to try applying make-up in there or your male staff to shave. Having said that I would recommend your hotel and I would stay again, but I would request a brochure room (I hope there is more than one).

Good service in hotel, very slow service in bar/restaurant

Reception staff was very helpful in providing things like extra bed, plugs, extra bedlinen etc.

The service in the bar/restaurant was very, very slow and the order and the bill were all mixed up. Could be more attentive when serving families with children (when asking for f.i. ketchup when food already on the table the waiter went to fix drinks for a very large group of people first so it took 15 minutes to bring the ketchup).

The level of English was great and the staff were very helpful. A huge variety of meals including some Dutch favourites. Breakfast was a great buffet too.

It was lucky we had friends to pick us up from the train station because other than an expensive taxi, I am not sure how we would have got there.

everything was very nice, a comfortable stay. good that you included this response form too.

only 1 minus point, which was very annoying...in the evening i asked for some hot water for my flask and was told i would have to pay for it! i was so shocked at this. certainly i have never experienced this before, having stayed in many hotels around the world. from a customer service point of view, this is a very poor thing to do. it damages the otherwise great impression of the hotel, bringing down to the pointless annoyance of being to told \'you will be charged for the hot water\'

very nice hotel. nice service. close to meru.

expensive.