All hotel guests who have stayed in a hotel are asked to write a review and share their experiences. In 2019 over 30,000 experiences were shared. On Hotels.nl the average review score is listed with each hotel. Guests can rate five different categories: price/quality, hygiene, service, comfort and location. The review scores, as well as the pros and cons listed by guests, help future guests to decide which hotel to book. What's more, all hotels with a 90% recommendation rate are awarded an extra 0.2 points.