Excellent business hotel with superb customer service

Undoubtably, what differentiates this Novotel from other hotels is the highly efficient and friendly staff.

Coffee Corner unavailable

“My tip: The shuttle bus to Amsterdam Zuid is handy in wet weather as it is about 15 minutes walk.”

Great hotel for leisure or business.

Location, location, location :Close to trainstation, metro, bus and tram. And if by car, close to freeway and airport. Good hotel, friendly staff, free internet access in lobby. Coffee maker in room. Breakfast was great, but if you pay separately, I believe the price to be too high. Beautiful park setting right across the street. Great part of Amsterdam to stay in.

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“My tip: Don't be afraid to stay here, even though it's not in downtown. The public transportation will take you there in no time and gives one a chance to see the other parts of the city as well. The RAI convention center is less than a 5 minute walk. ”

Great place needs Customer Service improvement tips

close to airport an transportation to city an points of interest

water; it is a shame to charge more for water than gasoline.we are in the age when good drinking water should be available to all your customers

“My tip: bring Starbucks instant coffee if your a coffe nut ”

Cool Stay

Quite hotel in a quite location.

Good location for arranging and reaching business meetings

Good location. Easy to reach places in Amsterdam by tram or train. Good breakfast. Free internet access in the lobby.

Not close enough to city centre

Modern, clean, great location.

very helpful staff. Nice location, train access,tram access.very clean. Fabulous breakfast included.

There was nothing to complain about , even the price was reasonable.

An excellent week-end in Amsterdam

Modern and attractive design, excellent breakfast, good ratio quality/price.

Location too much distant of center of the town. However there are excellent and regular public transportation.

Comfort with style hotel

The hotel looks very contemporary with an up market feel.

Minor inconvenience with access to the hotel whilst the car park is being developed

If you need to sleep in this locale.

For me, for this trip, the hotel location was ideal since I arrived at Amsterdam Zuid 1,2 km away and had a morning visit 0,8 km from the hotel. Window opened.

Bed too soft. I moved the mattress to the floor, but it was too large for the floor space. Wake up service on phone provided only in Dutch. Staff unable explain operation of this service. No "life" surrounding the hotel. Impossible to find a night meal except in the hotel restuarant. Hotel restuarant had limited menu and overworked staff. Its posh style was oh so superficial. One could say this for the hotel altogether.

Being refurbished, until Summer 2010

Located near RAI, near to station, metro and tram, so is easy to get to via public transport.

At the moment the hotel is being refurbished. I would suggest not staying there until refurbishment is completed. Parking at hotel is very expensive €22 per night, or part of... I believe it is €4.50 per hour otherwise. Currently the restaurant and bar are combined inside one of the conference rooms, so there is no atmosphere, and it feels like a building site. What amazes me is that they are still charging full price for everything even though it is a mess. I will not be staying there again until the refurbishment is completed.

Good hotel for a short trip to A'dam

Nice rooms, clean bathroom, free internet.

Poor services via phone - a few times nobody picked up the the phone and even once staff dropped the call. No free breakfast. Also, I couldn't change 500 Euro bill - I learnt that they are not accepted but what was I supposed to do? I got it in my local bank... Going to GWK took me half of the day. I think hotels should provide money changing services same as they do provide currency exchange.

Great staff and accomodation, pity about the main entrance

Great to get into city Great staff

Entrance is not on the main road, so sat nav's didnt take us there in the car. Poor bar area

Nice hotel overall.

- Staff courtesy, cleanliness, progressive hotel decoration.

- Internet service (Too expensive), food, there was some weird smell in lobby (but could have been due to renovation work)

comfortable hotel

Tea and coffee making facilities good breakfast/dinner choices

director

Nice location for city tour and airport

A good hotel to stay in for business visits in the area

Easy booking of hotel Reasonable price Swift registration upon arrival Tidy clean room/bathroom Friendly and quick departure/payment at Reception

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Staff very friendly & helpful

Found it hard to get a meal at odd hours!!! after a concert for instance

Quite location. Close to transport. Recently refurbished.

Dining Room service (forgot our order).

Very nice, clean, comfortable

location

Long waiting at the reception Not a very clean bathroom (i found hear on the floor) expensive breakfast & parking Noisy breakfast room

The hotel staff were very helpful The restaurant had good and reasonally priced meals

The hotel description said the room included a hairdryer - there was none, small but important points matter.

Good big sized hotel with required facilities. Friendly staff

Not very central but good transport links. Not many other restaurant options nearby

Clean rooms and the staff were friendly and efficient.

Ate in the restaurant the first night, one of our meals was served cold. A guest at a neighbouring table had the same problem. Fridge in the room is too small to store personal items. Thought that 12.5 Euros to watch the sports channel was expensive.

Near to public transport stations.

Breakfast is expensive. Since it is located near RAI Conference Center, during conferences, the room prices are very high.

Communication problems regarding a watch (cf. \'minus points\' below) were perfectly solved by the hotel personnel.

The diamont shop promised more than they could do (opened a watch to change battery, not being able to put it together again). The problem was, however, quickly fixed in another shop (no extra cost for us).