VERY MODERN AND TRENDY DECOR BUT WITH OLD FASHIONED FRIENDLY SERVICE. bEAUTIFUL HISTORIC OLD BUILDING.

a BIT TOO CLOSE TO RED LIGHT DISTRICT. Be careful. bUT ALSO CLOSE TO ALL HISTORIC AND SHOPPING SITES.

Excellent

Fantastic hotel.

Difficult to obtain a drink in the foyer ground floor area, i had to go and chase a waiter from the adjoining restaurant and it then took an age for delivery of said beveridge. Why have a wonderful, comfortable and luxurious seating area with no one serving it?

Luxury in Amsterdam

central location, building history, fantastic bed

none

Luxurious.

Definitely deserves the 5 stars rating. Centrally located, very friendly personel, designer rooms, classy but hip.

good feeling

nice room

expensive parking

quality excellent but too expensive

quality of the hotel was excellent

price was way too high unfortunately.

Nice big room, comfortable bed, nice renovated hotel, good service

Breakfast a little expensive

The room was lovely and the bed excellent to sleep in. We had the breakfast in the room Sunday morning and it was very tasty and the service perfect.

I had booked the restaurant in your hotel for Saturday evening as it was a special evening for us and I had read that the Grand Hotel restaurant should be one of the best or even the best restaurant in Amsterdam. We have no complaints concerning the food but the service was not up to the standard we expected from the reputation and the advertisement you do. It seemed to lack co-ordination. We had eaten almost half of the enré before we were served the wine and we had tried to get the attention of one of your staff without success. I can mention here that it was a warm entré so by the time we got the wine, the food was almost cold. Coming to the main course we were not served the meat we had ordered but instead the waiter brought us fish. As we did not want to wait extra for the correct plate and not to destroy the evening for us we accepted the plates when they were served to us. However, we mentioned this to your staff but with no special reaction or appology from their side which made me feel disappointed. We would most certainly stay in your hotel next time we come to Amsterdam but personally I am not sure I will take a chance to visit your restaurant again.

Great location, very friendly and helpful staff.

Rooms need a bit of refreshing (at least ours) to the general new standard of Sofitel we\'ve seen in Paris nd Lisbon recently.

Brilliant staff

room could have been larger and no canal or garden view as indicated

Due to a death, we were not able to go to Europe. We were disapointed that our room rate was non-refundable or at least that we were able to reschedule.

great location, excellent services.

we stayed in room 1D, Jr.suite. Living room downstairs is good but bedroom in upper level, we had to climb up to a steep, winding stairs evrytimes.

good location if you are on holiday but not that easily accessed due to work on the canal.

Very limited room service menu which was exaggeratedly over-priced. You will be compelled to eat outside the hotel which, for a woman traveling alone, is not always desirable. I had to ask twice for face towels, I had to ask for a pen in the room (they brought me an old chewed up BIC PEN The bed was old - very soft The pillows were rubbery and uncomfortable but I was told they didn\'t have feather pillows. The safe didn\'t work in my room. These details are unacceptable in a 5 star hotel and at these prices.

Good restaurant, mostly nice craw.

We had ask for non smoking room, they give us a smoking room without any comments in the incheck. When we come back to ask for a new non smoking, the said, we have no non n.s. room, all are ockupaid, jes but sir, we ask for that in our reservation. \"Your reservation was made from internet, we have no responsible for that, we can't read and answer this. Floor 1-3 is non smoking and they are all ockupaid today madam. (We had another room on floor 4 with less smook) We checked in 20.30 in the evening, tired after travelling, I was not satisfaid with this guy and his answer. All the others crew was very serviceminded.

Upgraded from standard room to penthouse apartment at no extra fee - thank you very much

Tea and coffee facilities in the room would have been nice

firsr class hotel staff very helpfull excellant allround

lovely garden, a quiet and relaxing place for dinner and five o\'clock tea. Excellent resturant! Very helpful staff.

Changed room after the first night because of Non smoking room on first floor facing street, noisy in the morning and not tempting having window open.

Pleasant staff Good room service Quiet Central location Luxury

None

breakfast and service at breakfast quietness space at rooms central laying

expensive carpark

Very good service by your personnel

Beds need to be replaced. Too soft and broken down. Pillows should be upgraded.

A first class hotel in a first class city with plus points too many to count

NONE !

Staff excellent

Bathroom a bit tired

Stunning hotel

our room did not have a garden view as stipulated in the the booking confirmation. Also our room was located on the back on one of the small streets and was very noise especially early in the morning

Das Bett: wir haben super geschlafen!

Frühstuck im Zimmer: sehr arm und teuer.

excellent hotel, very friendly staff, brillian location