HEM Hotel Amsterdam Three stars hotel

Reviews

The following independent reviews were entered by guests after their stay at the hotel.

GB

4 April 2012

7.4

+ Overall ok

- Location, I wasnt very comfortable as some strange people passing by. Found some hair on bed sheet and the luggage room has horrible smell in it. But otherwise for 2 nights ok.

T Good location for Amsterdam centre, good public transport link.

29 March 2012

8.4

+ Very good location for the centre of Amsterdam. Good public transport links.

- Noisy youths outside in the street under the bridge. I could hear at least two people shouting and talking all night, under the bridge, up to 5am in the morning. But this is beyond your control, otherwise it was quiet.

Christina Great place for an economic stay in Amsterdam

24 February 2012

7.6

+ very nice people and easy public transportation to town,Amsterdam is unbelievable beautiful,we will come back and stay in the same hotel, can't beat the price..

- Hotel is quite difficult to find,directions will confuse you;small room/ shower and food/coffee at hotel pretty pricy... all together definitely worth the money

Anonymous

23 January 2012

5.6

+ Very cheap and near the airport.

- Quite old, not so clean. Recommended just for airport transfers.

Anonymous

15 January 2012

7.4

+ Roomy and clean, Beds ok

- Bathroom not very clean. Impossble by this layout. (very narrow opening near shower).

Anonymous Clean rooms, friendly staff, free wifi, but location could be better

11 January 2012

7.2

+ The staff was friendly and helpful, the rooms were clean, and there was free WiFi throughout the hotel

- The location is too far out of the city center and is in a bit of a dodgy neighborhood. We heard 5 gunshots our last night there.

Anonymous Cheap but has lost some of its glory in recent years

10 January 2012

5.2

+ Price very low although low season off course.

- Service below standard; t.v. did not work properly; not addressed during stay; response from reception almost rude. Maintenance poor; lights not working.Hygiene mediocre, general impression 'messy'. This used to be a standard 3* hotel but now seems to be full of pot smoking back packers. Has gone downhill in my opinion

Anonymous Im not recommended this hotel.

6 January 2012

3.6

+ good price

- Bad service: a woman knock our door in the morning for checking the room while we had not check out yet. No internet access, even it's paid or free. The receptionist did not support customer when there was a need Bad smell inside the hotel area.

Anonymous Very goog place, i will be back!!!

20 November 2011

7.6

+ Trendy, design, good place...

- Tv, internet...expensive

Anonymous Relaxing long weekend in amsterdam

16 November 2011

9.4

+ convenient to everything take tram 2 to dam square great value just less than 10 mins tram ride away.

- a bit run down but still comfortable

Jeri Kelly Not the best stay in a hotel ive had!

15 November 2011

4.2

+ Great location!

- Cleaning staff werent friendly, walked into the room twice to ask when we were leaving so the room could get cleaned, so felt we had to get out. no hairdryers in room although on website said there was, when asked if I could borrow a travel plug, was told they didnt have any. prices for food too expensive, room was very hot with no airconditioning. Overall, the stay wasnt great. Think ill try to find somwhere else the next time we vist Amsterdam.

John Shaw Good time at the Hem

1 November 2011

8.0

+ Very clean hotel, helpful staff, enjoyed my stay, would readily recommend.

- A bit out of amsterdam, but that is what you pay for.

Ashraf Elsafty Great budget hotel with compromise on price, quality, and distance.

18 September 2011

7.6

+ Distance to all attractions, centrum area, and Amsterdam Centraal station. price is great relative to distance and quality, specially on budget travels. tram 2 is very close to the hotel and takes you to a lot of attractions, then to the centraal station.free safe box works great for valuable things like my notebook.

- staff at the reception needs to be more friendly and informative to the guests. actually one of them (won't name him) was tough, ignorant, and providing totally wrong info about the city! internet connectivity is expensive should be free in rooms or at least in the reception area.

Anonymous Not happy with hotel but staff was good

30 August 2011

5.4

+ hotel staff very friendly

- umm we had to change room the shower was flooding the room out we got moved to a nicer room great but the heating was on full and couldnt turn down so it was like a sauna in the room with no open windows and we put the tv on and it didnt work and at 1 in the morning you couldnt ask for a tv that works so dissapointed with the whole thing never again

Anonymous Hotel of quality corresponding to reasonable price except BEDBUGS

18 August 2011

6.8

+ Definitely, the price justifies the hotel quality, so the price/quality ratio is OK. Breakfast was good.

- The MOST NEGATIVE MOMENT is bedbugs in the hotel. We stayed in a room 109 which had non-openable windows and just a conditioner, and it was very stuffy. During the night I was terribly bitten. After this incident we changed the room where there were much less these bugs, still there were a few ones. So, think it over first if you want a cheap stay in these conditions. It's definitely better to have your own laptop since the hotel PC is out-of-date one and the price is high compared to that for Wi-fi access.

sharon reid Polite receptionist

7 August 2011

6.6

+ receptionist was very helpful and polite

- even though i paid for secure parking, still felt uneasy about leaving my car

Kelli Fairchild Amsterdam 2011

30 July 2011

5.8

+ Staff was very friendly. Rooms were cleaned daily and bathrooms were closed off from bedroom.

- We reported a water leak from the air conditioner but it was never fixed. Maintenance could have been better. There was a puddl elf water on the floor for 2 days of our stay.

Jennifer Gauntt Three-Star Hotel, My A**

25 July 2011

3.2

+ It was a place to stay...They are clearly renovating, but I'm not sure a coat of paint is enough.

- This place touts itself as a 3-star hotel. I stayed there from 17 July through 20 July (2011), and I can tell you, it's not even REMOTELY a 3-star hotel. I stayed in 3-star hotels in London, France and Dublin, and this was by FAR the worst. The hallways (though being painted) were stained, the lift was slow, the stairwell makes no sense in how it is set up, they charge an outrageous amount for Internet service, and the rooms (while spacious) were gross. I'm not even sure if the sheets were clean when we first got there. If they were, they were stained terribly. Someone had drawn a picture in magic marker on the comforter I had on my bed, and I would say it probably wasn't bleached, but the whole place reeked of bleach. Same goes with the bathroom towels. The shower door wouldn't shut properly and the floor was always soaking wet after we would shower (they do not provide you with a bathmat). The walls are paper thin and, since you have to slam everything to get it to actually shut, we were kept up all night by people going in and out. In addition, there are almost no electrical outlets, and the ones they do have wouldn't work when we would plug our stuff in (even with adapters). This place isn't a hotel. It's a HOSTEL. I had read iffy comments before i chose to stay there, but I ignored them. I regret that I did. If I hadn't already paid and the reservation hadn't been non-refundable, I would have left the second I walked through the front door. It's disgusting. Save your money and stay some place closer to the city center.

Anonymous Mixed reviews

16 July 2011

5.4

+ Convenient to airport and tram into Amsterdam. Spotless bathroom. Dinner in hotel restaurant was very good and generous in portions.

- Stained carpets throughout really detract from the appearance of the hotel and give it an overall shabby effect

Anonymous Practical & acceptable

25 June 2011

8.2

+ Proximity to tram No 2 Price Clean room Walking distance to Vondelpark Walking distance to Metro

- Lobby, lift, stairs and general areas very worn and cluttered though Between freeway (noise and outlook) and fire brigade (walled in) When booking special price starting on Sun night price rose significantly with consecutive nights

Marian Cornelisse

16 June 2011

5.4

+ Service kindly

- floor and corridors are very dirty.

ALLIX Audrey Expensive for the Quality of the Hotel !!!

30 May 2011

3.4

+ None

- Hygiene, insects...

Craig Good room for the price!

28 May 2011

6.6

+ Very low cost

- The only downside for us was that the shower in the bed room had a glass wall making showering a bit of a mission (especially with the placement of some of the mirrors in the room!!!)

Jana Kremlova Good price, but very unpleasant staffs.

27 May 2011

5.4

+ Good price

- Very bad smell in bathroom. You cannot open the window. Staffs did not have information about paymet. To get invoice took 2 days. And with many mistakes! Very unpleasent man in reception.

Agnieszka V good price,nice hotel, WE DO RECOMEND

15 May 2011

10

+ v verry speciaus room(for 4 person it was about 50 sq m) locatin ok-by tram 15min to the city, clean, comfortable beds, good room service,everyone friendlly,parking space next to, area ok:-) we did like it - couldn't have any minus points from our poin of view- WE DO RECOMEND- nreext time in Amsterdam we will stay in the same place:-)

- none

Matthew dicken Nice hotel in a quiet area, Fab room prices+breakfest, secure parking

11 May 2011

9.2

+ Nice hotel located in a quiet area which is easily reached by car but its still only a 10min tram ride from the centrum, the rooms are nice the hotel is clean and the breakfast was great.

- Needs a swimming pool and a spa to be perfect.

Ekaterina Boshnakova Very, very unpolite staff

6 May 2011

5.8

+ Clean and comfortable.

- Staff totally unpolite. I didn;t get my wake up call I had asked for at check in and when I complained about it at the reception when checking out, instead of an appology I got an 'but you are awake so its all good, right?' response from the person at the reception. I was so shocked when I heard that, I don't think I'm going to return to this hotel ever again.

Gordon Manton Convenient and affordable

18 April 2011

7.0

+ The staff were very friendly and helpfull.

- I could not get a printed receipt as the printer was not working. I could not get a wake up call by phone, there was no phone in the room. The staff knocked on my door in the morning.

DOGAEAS EUGEN EMIL Acceptabe for one Weekend at this price.

13 April 2011

6.2

+ The price is acceptable.

- The rooms are smelly inside.

Anonymous Disappointed

15 March 2011

3.4

+ Not too far from the city center Very good breakfast

- Room smelled smoke and the smoke detector covered in plastic film. Asked the reception three times to come upstairs. Nobody ever came. Asked the reception for towels (the maid had put only one towel for two adults and two babies). Had to go downstairs to pick up myself. Asked for hot water. Nobody came to the bar. Some guests made a lot of noise during the nights in the corridors, yet the hotel didn't seem to remark anything.

Anonymous

21 February 2011

3.8

+ very cheap

- heater did not work and also television had no signal

Judit Szekreny

14 February 2011

6.4

+ Close to tram 2.

Galyna Good value for money, not too far away.

11 February 2011

7.2

+ Clean big enough room with toilet and shower. Clean sheets and everything. Located 15 minutes by tram from the centre and for a reasonable price.

- The corridors are a bit messy (not the room, however) and at night might be a bit noisy (we stayed Saturday night). The matrasses a bit worn off.

Robert S. Feel embarrassed

5 February 2011

3.8

+ Good accessibility by car, private parking, large selection of breakfast buffet.

- Cold room, not ventilated bathroom, TV not working,

Ashley Vick Price of Gold, but need to something about Mold

26 January 2011

4.4

+ good pricing. cheaper than a hostel and have own bathroom and room.

- there was a flood in the hotel that they were trying to act like never happened. there was mold smell on the first floor (ground level) and they had space heater hanging everywhere, which must be a fire hazard. Had to ask to have my room moved twice.

Brian Thompson Great price BUT .........

20 January 2011

4.6

+ Only price.

- Door to room was broken, internet did not work, not easy to find, remote for TV was missing, haeting was not very effective and room was very cold.

Justin Hogg Great hotel with parking(paid) and excellent tram links to/from centre

3 January 2011

6.2

+ Mostly clean hotel with helpful staff, food served until 4am, great breakfast, local supermarket 5 minutes away, parking outside & nearby, room windows open fully for fresh air, rooms cleaned daily, bar with pool table open until 1am, outside seating/smoking area, nearby tram stop and frequent trams to/from city centre (never waited longer than 10 minutes), close to motorway for access

- Paid a premium for new years eve break so more expensive that usual (usual price good value), location out of city (although hotel 5 minutes from Tram stop and 15 minutes ride), my friends had mould growing in the corner of their room although they were moved when they complained, shower did not drain quick enough so had to stop shower halfway through so it did not overflow!, no kettle or free tea and coffee in rooms

George Kidd Staff so helpful and friendly and facilities available were very good.

22 December 2010

9.0

+ The staff were absolutely excellent, so so nice and helpful.

- No heating control in the room

Michal Budget, clean hotel

14 December 2010

7.8

+ Price

- Cold

Anonymous Three cannabis leaves

12 December 2010

3.0

+ It is very reasonably priced...

- The entire hotel stank of weed. I live across from a coffee shop, so Im used to the smell, but this even made me feel sick. The area is quite dodgy at night, and the doors dont double lock from the inside... kind of creepy when random stoned hotel guests keep knocking on your door. I've never felt more uncomfortable in a 3 star hotel... The tv did not work, the bathroom was old with a leaking really cheap shower and a toilet that took half an hour to fill up again. Luckily I was only here for a night as I had to travel from Schiphol early. Im really thinking they meant 3 canabis leaves instead of 3 stars. truely aweful hotel!

Imantas Merfeldas Budget place stay for few nights for young peolpe

24 November 2010

7.4

+ travel vouchers, breakfast very very good, staff very helpful

- two far from city centre, very boring place, scary location.

Thilina Warakawa For the price charged it is a good hotel.

19 November 2010

6.2

+ We had a good breakfast.

- Breakfast needs to be varied for long time customers. We did not want to eat after 5 days.

David Myers

26 October 2010

5.4

+ The staff were friendly and the room was comfortable.

- The smell of smoke coming from outside the hotel and into the corridor was disgusting. There was a water leak coming from either the shower or toilet on to the bathroom floor. The hotel could do with a fresh coat of paint on the walls. Charges for internet usage etc., should be outlined in the guest information provided in the room.

Hamza Razzak HEM Hotel! A+++ Highly recommended stay.

24 October 2010

10

+ Awesome! Enjoyed our stay here. Hotel was clean, staff were very friendly, nice location just on the outskirts of amsterdam and only a 15 min tram ride to the city! Would very much recommend this hotel to anyone looking to stay in Amsterdam and having not to fork out too much.

- No minus points. I would give this hotel a 10/10 rating.

Mats Ulleryd Good value

15 October 2010

6.6

+ Good value for my money.

- Broken lift. High price for extras such as wifi connection and parking.

Anonymous Stay here only if you have very limited budget.

7 October 2010

3.0

+ Cheap

- The hotel lobby, corridors and room was smelly and had very basic sound proofing. I could here the flushing and shower sounds from the floor above our room.

Anonymous Clean and Comfortable

22 September 2010

8.4

+ At first we thought we were a long way from the city but with the transport vouchers we were given it was very simlpe and no problem at all to catch the transport into the heart of Amsterdam.

Veerle Kersemans Value for money

20 September 2010

7.4

+ Quite Relatively cheap Large room

- Sewage smell in the room coming from the bathroom.

pawel de barbaro Nice hotel to visit amsterdam for few days

1 September 2010

8.4

+ very nice garden around the hotel, clear room, very nice breakfast

- lack of free wifi (internet), hi price to pay for wifi (10E/hr?) most of hotels in US offer wifi for free

Denis Rocks All drawbacks of hotel did not stop us enjoying trip to Amsterdam

25 August 2010

6.6

+ The triple was very big/ spaceous

- City taxes not mentioned in price quoted. When booking shuttle bus on morning of departure told needed to give 3hrs notice, while written notice on desk noted 2hr notice while we were within the 2hr period we were unable to obtain a place on this service. Location of hotel unattractive