Contact details Reservations Department

Our Reservations Department can be contacted on the following numbers:
from the Netherlands: 050 317 55 10
from all other countries: +31 (0)50 - 317 55 10

The opening times of our Reservations Department are:

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

The department is closed on 25th & 26th December, New Year's Day, King's Day, Easter Sunday & Easter Monday, Whit Sunday & Whit Monday. The department is closed from 16:00 on 24th December & 31st December.
Please note: all times are Central European Time (CET).

Contact details for guests

For general enquiries and/or information please contact:

If you have any queries regarding your booking(s), availability, alteration and/or cancellation of your booking, or general questions regarding your booking, please contact (don't forget to state your booking number).
To cancel a booking, please login to My Booking using your booking number and PIN code. You can find the login and booking details in your booking confirmation email.

If you have any suggestions to improve our service, or should you have a complaint about a hotel, then please send an email to

Contact details for business partners

Opening hours:
You can contact us Monday to Friday from 09:00 - 17:00 (CET) by calling our general phone number +31 (0)50 - 317 5510.

Applying to register your hotel:
If you have any questions or would like further information, please contact our Account Management Department. You can call them directly on +31 (0)50 - 317 5519 or send an email to

Online hotels:
If your hotel is already online and you have a general query and/or would like to receive further information, or if you'd like to amend your details or make changes to your hotel text and photos then please send an email to or call us on +31 (0)50 - 360 3520.

Marketing & Sales:
For information and/or questions relating to Marketing & Sales, e.g. advertising, please send an
email to

For all questions regarding affiliates, e.g. information or application, please send an email to

Technical matters:
For technical questions, information and suggestions regarding our website, please send an
email to

General contact details BV
Kwinkenplein 12
9712 GZ Groningen
Phone number: +31(0)50-317 55 10
Fax number: +31 (0)50 - 360 3519
KvK (Chamber of Commerce): 02078962

Number 1 for Hotels.