Contact details Service & Support Department
Our Service & Support Department can be contacted by telephone on +31900 317 55 10 (€1 per call, plus your standard costs).
The opening times of our Service & Support Department are:
Monday to Friday 09:00 - 17:00 (CET)*
*The department is closed on New Year's Day, Easter Sunday & Easter Monday, King's Day, Whit Sunday & Whit Monday, Ascension Day, and Christmas Day & Boxing Day. The department is closed from 16:00 on 24th December & 31st December.
Please note: all times are Central European Time (CET).
Contact details for guests
For general enquiries and/or information please contact: email@example.com.
If you have any queries regarding your booking(s), availability, alteration and/or cancellation of your booking, or general questions regarding your booking, please contact firstname.lastname@example.org (don't forget to state your booking number).
To cancel a booking, please login to My Booking using your booking number and PIN code. You can find the login and booking details in your booking confirmation email.
Suggestions & complaints:
If you have any suggestions to improve our service, or should you unexpectedly have a complaint about a hotel, then please send an email to email@example.com.
Contact details for business partners
You can contact us Monday to Friday from 09:00 - 17:00 (CET) by calling our general phone number +31(0)50-360 35 20.
Applying to register your hotel:
If you have any questions or would like further information, please contact our Account Management Department. You can call them directly on +31 (0)50 - 317 55 10 or send an email to firstname.lastname@example.org.
If your hotel is already online and you have a general query and/or would like to receive further information, or if you'd like to amend your details or make changes to your hotel text and photos then please send an email to email@example.com or call us on +31(0)50-360 35 20.
Information and/or questions about promotions, offers, and our Deal of the Day can be emailed to firstname.lastname@example.org.
Marketing & Sales:
For information and/or questions relating to Marketing & Sales, e.g. advertising, please send an
email to email@example.com.
For all questions regarding affiliates, e.g. information or application, please send an email to firstname.lastname@example.org.
For technical questions, information and suggestions regarding our website, please send an
email to email@example.com.
General contact details
9711 GA Groningen
Phone number: +31(0)900-317 55 10 (€1 per conversation, plus your standard costs)
Fax number: +31 (0)50 - 360 3519
KvK (Chamber of Commerce): 02078962
VAT number: NL811344691B01