Contact Hotels.nl

Contact details Reservations Department

Our Service & Support Department can be contacted on the following numbers:
from the Netherlands: 0900 317 55 10 (€1 per call, plus your standard costs)
from all other countries: +31 (0)50 - 317 55 10

The opening times of our Service & Support Department are:

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
SaturdayClosed
SundayClosed

The department is closed on 25th & 26th December, New Year's Day, King's Day, Easter Sunday & Easter Monday, Whit Sunday & Whit Monday. The department is closed from 16:00 on 24th December & 31st December.
Please note: all times are Central European Time (CET).

Contact details for guests

General:
For general enquiries and/or information please contact: info@hotels.nl.

Bookings:
If you have any queries regarding your booking(s), availability, alteration and/or cancellation of your booking, or general questions regarding your booking, please contact info@hotels.nl (don't forget to state your booking number).
Cancellation:
To cancel a booking, please login to My Booking using your booking number and PIN code. You can find the login and booking details in your booking confirmation email.

Suggestions/complaints:
If you have any suggestions to improve our service, or should you have a complaint about a hotel, then please send an email to gastenservice@hotels.nl.

Contact details for business partners

Opening hours:
You can contact us Monday to Friday from 09:00 - 17:00 (CET) by calling our general phone number +31(0)50-360 35 20.

Applying to register your hotel:
If you have any questions or would like further information, please contact our Account Management Department. You can call them directly on +31 (0)50 - 317 55 10 or send an email to am@hotels.nl.

Online hotels:
If your hotel is already online and you have a general query and/or would like to receive further information, or if you'd like to amend your details or make changes to your hotel text and photos then please send an email to am@hotels.nl or call us on +31(0)50-360 35 20.

Promotion:
Information and/or questions about promotions, offers, and our Deal of the Day can be emailed to promotie@hotels.nl.

Marketing & Sales:
For information and/or questions relating to Marketing & Sales, e.g. advertising, please send an
email to marketing@hotels.nl.

Affiliates:
For all questions regarding affiliates, e.g. information or application, please send an email to affiliates@hotels.nl.

Technical issues:
For technical questions, information and suggestions regarding our website, please send an
email to webmaster@hotels.nl.

General contact details

Hotels.nl BV
Hereplein 4
9711 GA Groningen
Phone number: +31(0)900-317 55 10 (€1 per conversation, plus your standard costs)
Fax number: +31 (0)50 - 360 3519
KvK (Chamber of Commerce): 02078962
VAT number: NL811344691B01

Number 1 for Hotels.

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