Contact details Service & Support Department

Our Service & Support Department can be contacted by telephone on +31900 317 55 10 (€1 per call, plus your standard costs).

The opening times of our Service & Support Department are:

Monday to Friday 09:00 - 17:00 (CET)*

*The department is closed on New Year's Day, Easter Sunday & Easter Monday, King's Day, Whit Sunday & Whit Monday, Ascension Day, and Christmas Day & Boxing Day. The department is closed from 16:00 on 24th December & 31st December.
Please note: all times are Central European Time (CET).

Contact details for guests

For general enquiries and/or information please contact:

If you have any queries regarding your booking(s), availability, alteration and/or cancellation of your booking, or general questions regarding your booking, please contact (don't forget to state your booking number).

To cancel a booking, please login to My Booking using your booking number and PIN code. You can find the login and booking details in your booking confirmation email.

Suggestions & complaints:
If you have any suggestions to improve our service, or should you unexpectedly have a complaint about a hotel, then please send an email to

Contact details for business partners

Opening hours:
You can contact us Monday to Friday from 09:00 - 17:00 (CET) by calling our general phone number +31(0)50-360 35 20.

Applying to register your hotel:
If you have any questions or would like further information, please contact our Account Management Department. You can call them directly on +31 (0)50 - 317 55 10 or send an email to

Online hotels:
If your hotel is already online and you have a general query and/or would like to receive further information, or if you'd like to amend your details or make changes to your hotel text and photos then please send an email to or call us on +31(0)50-360 35 20.

Information and/or questions about promotions, offers, and our Deal of the Day can be emailed to

Marketing & Sales:
For information and/or questions relating to Marketing & Sales, e.g. advertising, please send an
email to

For all questions regarding affiliates, e.g. information or application, please send an email to

Technical issues:
For technical questions, information and suggestions regarding our website, please send an
email to

General contact details BV
Hereplein 4
9711 GA Groningen
Phone number: +31(0)900-317 55 10 (€1 per conversation, plus your standard costs)
Fax number: +31 (0)50 - 360 3519
KvK (Chamber of Commerce): 02078962
VAT number: NL811344691B01

Number 1 for Hotels.