Frequently Asked Questions

Hotel + Spa

When are Swimwear and Ladies Days?
How does it work?
What are the opening times of the spa?
What should I do if I get an error code while I'm redeeming my spa voucher?
What are the terms and conditions of the Hotel + Spa package?
Is your question not listed?
What should I do if I've already redeemed my voucher codes and I want to change my spa day?
What should I do if my desired date is not available?


What is WhatsApp's Privacy Policy?
How can I contact you via WhatsApp?
How can I get hotel deals via WhatsApp?
How can I unsubscribe to hotel deals via WhatsApp?
What do we do with your data?

Questions about

Does store 'cookies' on my computer?
How can I make a suggestion and/or remark about your website?
What does do to ensure safety and privacy?

Questions about the hotel

Where do I find the hotel's contact details?
What do I do if I have a question about the room or hotel?
How do I find out if a hotel has a particular facility?
Can I bring my pet?
What's the difference between a double room and a twin room?
We're travelling with children. Can extra beds be placed in the room?
When can I check-in and check-out?
Is breakfast included in the price?
Are the rates on your website per person or per room?

Guarantee your booking with a credit card

Is it safe to fill in my credit card number?
Is there another way to pay for the hotel room(s)?
Can I book a room if I do not have a credit card?
Why does it say my credit card is not valid?
Will the hotel perform an authorization check on my credit card?
Will charge my credit card when I make a booking or after I have booked?

Change your booking

How can I change my booking?

Cancel your booking

How do I know that my booking has been cancelled?
How do I cancel my booking?
What is the hotel's cancellation policy?

NS train tickets

How does it work?
What are the terms and conditions?

Confirmation of your booking

How will I know if my booking has been confirmed?
I've booked a hotel but haven't received a confirmation by email. What should I do?
How long does it take before my booking is confirmed?

Book a hotel

How much is city tax?
Can I make one booking for several room types?
How do I book a room?
How can I pay the service charge?
Why do service charges apply for certain deals?
Can I pay for my booking using iDEAL?
Do all prices include VAT?

Find a hotel

How can I find a hotel that has rooms for guests with a disability?
How can I find out where a hotel is located?
How do I find a hotel within a specific price range?
Can I book meeting rooms through
How can I find out if a hotel has any rooms available?
Can I also make bookings for larger groups?
How do I find a hotel?

15 years, the number 1 for Hotels