Frequently Asked Questions

Questions about

What does do to ensure safety and privacy?
How can I make a suggestion and/or remark about your website?
Does store 'cookies' on my computer?

Questions about the hotel

We're travelling with children. Can extra beds be placed in the room?
How do I find out if a hotel has a particular facility?
Are the rates on your website per person or per room?
Can I bring my pet?
What's the difference between a double room and a twin room?
What do I do if I have a question about the room or hotel?
Where do I find the hotel's contact details?
Is breakfast included in the price?
When can I check-in and check-out?

Guarantee your booking with a credit card

Is there another way to pay for the hotel room(s)?
Why does it say my credit card is not valid?
Can I book a room if I do not have a credit card?
Is it safe to fill in my credit card number?
Will charge my credit card when I make a booking or after I have booked?
Will the hotel perform an authorization check on my credit card?

Change your booking

How can I change my booking?

Cancel your booking

What is the hotel's cancellation policy?
How do I cancel my booking?
How do I know that my booking has been cancelled?

NS train tickets

How does it work?
What are the terms and conditions?

Confirmation of your booking

I've booked a hotel but haven't received a confirmation by email. What should I do?
How long does it take before my booking is confirmed?
How will I know if my booking has been confirmed?

Book a hotel

How much is city tax and is it included in the room price?
Can I pay for my booking using iDEAL?
Why do service charges apply for certain deals?
How can I pay the service charge?
How do I book a room?
Can I make one booking for several room types?
Do all prices include VAT?

Search a hotel

How do I know where a hotel is situated?
Can I book meeting rooms through
How do I find a hotel?
How can I find out if a hotel has any rooms available?
How do I find a hotel within a specific price range?
How can I find a hotel that has rooms for guests with a disability?
Can I also make bookings for larger groups?

Number 1 for Hotels.