Frequently Asked Questions

Hotel + Spa

Wat zijn de voorwaarden van het Hotel + Spa arrangement?
Wat moet ik doen als ik mijn vouchercodes al verzilverd heb en ik mijn wellnessdag wil wijzigen?
Wat moet ik doen als mijn gewenste datum niet beschikbaar is?
Wat moet ik doen als ik een foutcode te zien krijg bij het verzilveren van mijn code?
Wat zijn de openingstijden van het wellnessresort?
Hoe werkt het?
Wanneer zijn er badkleding- en damesdagen?
Staat jouw vraag hier niet tussen?

Questions about

Does store 'cookies' on my computer?
How can I make a suggestion and/or remark about your website?
What does do to ensure safety and privacy?

Questions about the hotel

Are the rates on your website per person or per room?
Can I bring my pet?
When can I check-in and check-out?
We're travelling with children. Can extra beds be placed in the room?
What's the difference between a double room and a twin room?
How do I find out if a hotel has a particular facility?
What do I do if I have a question about the room or hotel?
Where do I find the hotel's contact details?
Is breakfast included in the price?

Guarantee your booking with a credit card

Will the hotel perform an authorization check on my credit card?
Why does it say my credit card is not valid?
Can I book a room if I do not have a credit card?
Is there another way to pay for the hotel room(s)?
Is it safe to fill in my credit card number?
Will charge my credit card when I make a booking or after I have booked?

Change your booking

How can I change my booking?

Cancel your booking

How do I cancel my booking?
How do I know that my booking has been cancelled?
What is the hotel's cancellation policy?

NS train tickets

What are the terms and conditions?
How does it work?

Confirmation of your booking

How will I know if my booking has been confirmed?
How long does it take before my booking is confirmed?
I've booked a hotel but haven't received a confirmation by email. What should I do?

Book a hotel

Do all prices include VAT?
How do I book a room?
Can I make one booking for several room types?
Can I pay for my booking using iDEAL?
How much is city tax and is it included in the room price?
How can I pay the service charge?
Why do service charges apply for certain deals?

Search a hotel

How can I find out if a hotel has any rooms available?
How do I find a hotel?
Can I book meeting rooms through
How do I find a hotel within a specific price range?
How do I know where a hotel is situated?
How can I find a hotel that has rooms for guests with a disability?
Can I also make bookings for larger groups?

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