If you are unable to find an answer here, please email info@hotels.nl

Search a hotel

Question: How can I find a hotel that has rooms for guests with a disability?

Answer: If you wish to search for a hotel that has a particular facility, you can enter your destination, the number of persons and the arrival and departure dates (or tick the box 'Do not know exactly when'). If you click 'Search Hotels' you'll get a list of all available hotels. You can adjust your search by using the filters on the lefthand side of your screen. Here you can select the option: 'Wheelchair Friendly'.

Question: How do I know where a hotel is situated?

Answer: You'll find a map at the top of each hotel page. If you click on it, you'll see a map with the hotel's exact location.

Question: How do I find a hotel within a specific price range?

Answer: If you wish to search for a hotel within a specific price range (or number of stars), enter your destination and arrival and departure dates or tick the option 'Do not know exactly when'. Click 'Search' and you'll see a list of available hotels. By using the filters on the lefthand side you can select several star categories and indicate your maximum price.

Question: Can I also make bookings for larger groups?

Answer: This is certainly possible. You can contact our Reservations Department, who will request your details and preferences and will contact you within 24 hours regarding the possibilities.

Question: How can I find out if a hotel has any rooms available?

Answer: The best way is to use the search option on our homepage www.hotels.nl. If you enter your destination, the number of persons and your arrival and departure dates, the database will then create a list of available hotels for this period. This list also includes prices.

Question: How do I find a hotel?

Answer: You can use the search option on our homepage. If you enter your destination, number of persons and arrival and departure dates, you'll see a list of available hotels for that period. You can also search for a hotel if you do not have a specific date yet. To do so, please use the 'Do not know exactly when' option on the homepage. You can also search for hotels under a certain theme.

Question: Can I book meeting rooms through Hotels.nl?

Answer: This is certainly possible. You can contact our Reservations Department, who will request your details and preferences and will contact you within 24 hours regarding the possibilities.

Book a hotel

Question: How do I book a room?

Answer: When you see a hotel you would like to book, simply click on the hotel name, select a room type and you can immediately book the hotel by clicking on 'Book now'. Once you have entered your details and confirmed your booking, you will receive a booking number, after which we will send you a confirmation email.

Question: Can I make one booking for several room types?

Answer: Unfortunately, this is not possible. You can book several rooms of one room type in one booking, but it is not possible to book two different room types in one booking, you will need to make two separate bookings.

Question: How much is city tax and is it included in the room price?

Answer: City tax varies per place; it's usually a fixed sum per person per night, or a percentage of the room price. City tax is not always included in the room price.

Question: Do all prices include VAT?

Answer: Yes

Confirmation of your booking

Question: How will I know if my booking has been confirmed?

Answer: Once you have filled in your details and confirmed your booking, you will automatically receive your booking confirmation by email. You will also see the confirmation with your booking number on your computer screen as soon as you have completed your booking.

Question: How long does it take before my booking is confirmed?

Answer: All bookings are immediately confirmed. as hotels update their availability themselves.

Question: I've booked a hotel but haven't received a confirmation by email. What should I do?

Answer: Please double check your email address when making a booking. If you do not receive an email after you have made a booking, your mailbox may either be full or you may not have spelled your email address correctly. If you do not receive an email after you have made a booking, please send an email to info@hotels.nl or call our Reservations Department.

Cancel your booking

Question: How do I cancel my booking?

Answer: You can cancel your booking through My Booking, by logging in with your booking number and the PIN code supplied by Hotels.nl. Your confirmation email also includes a link, which will lead you directly to My Booking. If this does not work, please send an email to info@hotels.nl or call our Reservations Department on +31 50 317 5510.

Question: How do I know that my booking has been cancelled?

Answer: When you cancel your booking, you will receive an email confirmation. You will also immediately see a cancellation notice in My Booking. Please note that your booking is only cancelled once you have received notice of cancellation.

Question: What is the hotel's cancellation policy?

Answer: Cancellation policies vary per hotel. If you need to cancel a reservation, please do so in time, as failing to do so may result in a 'no-show' charge. You will find the hotel's cancellation policy in your confirmation email, in My Booking and on the hotel page.

Change your booking

Question: How can I change my booking?

Answer: You can change your booking via My Booking. You can make changes by logging in with your booking number and the corresponding PIN code supplied by Hotels.nl. If this does not work, please send an email to info@hotels.nl or call our Reservations Department.

Guarantee your booking with a credit card

Question: Will Hotels.nl charge my credit card when I make a booking or after I have booked?

Answer: No. Hotels.nl will not charge your credit card. The hotel requires these details to be able to charge your credit card in the event of a 'no show' or a late cancellation of your booking. There are also room types that can be booked at a low rate on Hotels.nl, where your credit card will be charged immediately on arrival. This is clearly stated on the website; next to the room types in question. Please note that Hotels.nl will not charge your credit card, payments are made through the hotel. Hotels.nl does not charge any booking costs.

Question: Is it safe to fill in my credit card number?

Answer: Yes it is. Your credit card details are encrypted and protected against disclosure to third parties.

Question: Is there another way to pay for the hotel room(s)?

Answer: Yes. It usually isn't a problem if you wish to pay in cash or by debit card; you can specify this at the hotel. Hotels in the three, four or five star category always offer the option of paying by debit card. However, there are special room types that can be booked at a low rate through Hotels.nl where your credit card will immediately be charged on arrival. This is clearly stated on the website next to the room type in question.

Question: Can I book a room if I do not have a credit card?

Answer: It is possible to book a hotel room without a credit card, but not at all hotels. You can call our Reservations Department to help you find a hotel that can be booked without a credit card. You can contact us on +31 (0)50 -317 55 10. Our Reservations Department is open Monday through Friday from 09:00 until 22:00, on Saturday from 10:00 until 16:00, and on Sunday from 12:00 until 16:00 (CET).

Question: Why does it say my credit card is not valid?

Answer: This may have to do with the expiry date of your credit card. The booking cannot be made if your credit card expires prior to your departure date. If you encounter a problem here, please call +31 (0)50 -317 55 10. Our Reservations Department is open Monday through Friday from 09:00 until 22:00, on Saturday from 10:00 until 16:00, and on Sunday from 12:00 until 16:00 (CET).

Question: Will the hotel perform an authorization check on my credit card?

Answer: Yes, that's possible. Some hotels do perform an authorization check on a credit card to check if it's valid. This means that the hotel will reserve an amount on your account as a guarantee for the booking. This amount may range between the cost of the first night and the total cost of your booking. The hotel may take this precaution in the event you do not cancel your booking (a 'no show') or a late cancellation. The amount reserved will be released again after one or two weeks. However, there are special room types on our website that can be booked at a low price but have a condition that the credit card is charged immediately after the booking is completed, or upon arrival at the hotel. This is clearly stated on the website next to the room type in question.

Questions about the hotel

Question: Are the rates on your website per person or per room?

Answer: The room rates on Hotels.nl are always the prices per room. Only the prices in our monthly newsletter are per person per night.

Question: Is breakfast included in the price?

Answer: This varies per hotel and per room type. This is clearly stated on the website.

Question: When can I check-in and check-out?

Answer: The check-in and check-out times vary per hotel and are clearly stated on our website. If you intend to arrive late or very early, we request you indicate this in the comments field on the booking form.

Question: We're travelling with children. Can extra beds be placed in the room?

Answer: In general, there are options which usually come at an additional charge. For instance, this depends on the age of the children and can vary per hotel. Specific details are clearly stated on the hotel page under the heading 'Children'.

Question: What's the difference between a double room and a twin room?

Answer: A double room has one double bed. A twin room has twin beds (two single beds).

Question: Can I bring my pet?

Answer: This varies per hotel. You can see whether this is allowed under the heading "additional information" on the hotel page. Please note that a surcharge usually applies. Information regarding costs can be obtained through Hotels.nl or directly at the hotel. If you enter your destination and your arrival and departure dates, or you select the option 'do not know exactly when' and then click 'search', you'll see a list of available hotels. You can then select the option 'pets allowed' through the search filters on the lefthand side.

Question: How do I find out if a hotel has a particular facility?

Answer: If you want to search for a hotel with a particular facility, you can go to our homepage and fill in your destination, number of persons and arrival and departure dates (or tick the box 'Do not know exactly when'). If you press 'Search' you will get a list with all available hotels. You can adjust your search by using the filters on the lefthand side of your screen.

Question: What do I do if I have a question about the room or hotel?

Answer: You can enter any questions in the comments field on the booking form when making your booking. The hotel will then respond as soon as possible. Once you have made a booking you can also ask the hotel a question by using the link and PIN code you'll have received after completing your booking. If you have any further queries please contact our Reservations Department.

Question: Where do I find the hotel's contact details?

Answer: You will find the hotel's full contact details in your booking confirmation; including the address and telephone number etc.

Questions about Hotels.nl

Question: Does Hotels.nl store 'cookies' on my computer?

Answer: If your browser is set to accept cookies then Hotels.nl will store cookies on your computer. We only store cookies with arrival and departure dates and your personal details (no credit card details). We store these cookies on your computer in order to simplify the process of booking.

Question: How can I make a suggestion and/or remark about your website?

Answer: You can email your comments or remarks to info@hotels.nl. If you have a complaint, you can email us on gastenservice@hotels.nl