Frequently Asked Questions

Search a hotel

How can I find a hotel that has rooms for guests with a disability?
How do I know where a hotel is situated?
How do I find a hotel within a specific price range?
Can I also make bookings for larger groups?
How can I find out if a hotel has any rooms available?
How do I find a hotel?
Can I book meeting rooms through

Book a hotel

How do I book a room?
Can I make one booking for several room types?
How much is city tax and is it included in the room price?
Do all prices include VAT?
Can I pay for my booking using iDEAL?
Why do service charges apply for certain deals?
How can I pay the service charge?

Confirmation of your booking

How will I know if my booking has been confirmed?
How long does it take before my booking is confirmed?
I've booked a hotel but haven't received a confirmation by email. What should I do?

Cancel your booking

How do I cancel my booking?
How do I know that my booking has been cancelled?
What is the hotel's cancellation policy?

Change your booking

How can I change my booking?

Guarantee your booking with a credit card

Will charge my credit card when I make a booking or after I have booked?
Is it safe to fill in my credit card number?
Is there another way to pay for the hotel room(s)?
Can I book a room if I do not have a credit card?
Why does it say my credit card is not valid?
Will the hotel perform an authorization check on my credit card?

Questions about the hotel

Are the rates on your website per person or per room?
Is breakfast included in the price?
When can I check-in and check-out?
We're travelling with children. Can extra beds be placed in the room?
What's the difference between a double room and a twin room?
Can I bring my pet?
How do I find out if a hotel has a particular facility?
What do I do if I have a question about the room or hotel?
Where do I find the hotel's contact details?

Questions about

Does store 'cookies' on my computer?
How can I make a suggestion and/or remark about your website?
What does do to ensure safety and privacy?

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